Conversion action reports as enabled from API but not console

[Bijan Pourhamzeh]

Hi,

I am using the GoogleAdsService in the Google Ads API (v8) to download a conversion_action report. The GAQL query I'm using is

SELECT

conversion_action.owner_customer,

conversion_action.name,

conversion_action.id,

conversion_action.counting_type,

conversion_action.app_id,

conversion_action.type,

conversion_action.value_settings.default_value,

conversion_action.value_settings.default_currency_code,

conversion_action.value_settings.always_use_default_value,

conversion_action.view_through_lookback_window_days,

conversion_action.resource_name,

conversion_action.status,

conversion_action.include_in_conversions_metric,

metrics.conversion_last_conversion_date,

customer.id,

customer.manager,

customer.currency_code,

customer.descriptive_name,

customer.test_account,

customer.time_zone,

customer.resource_name,

customer.conversion_tracking_setting.conversion_tracking_id,

customer.conversion_tracking_setting.cross_account_conversion_tracking_id,

conversion_action.click_through_lookback_window_days

FROM conversion_action

WHERE conversion_action.status = 'ENABLED'

For one account, the web console shows 1 enabled conversion action (see attached screenshots).

Enabled:

All:

However, the API report shows multiple enabled conversion actions for this account. Some of them I do not see at all on the console. In particular, there are 2 called "Offline Conversion SEM". Both have status = ENABLED in the API report, but on the console only one of them is enabled. Is this expected? I would expect only 1 enabled conversion action in the API report.

API report response (partial):

[ { "conversion_action.owner_customer": "customers/MCC_ID", "conversion_action.name": "Offline Conversion SEM", "conversion_action.id": REDACTED, "conversion_action.counting_type": "MANY_PER_CLICK", "conversion_action.app_id": "", "conversion_action.type": "UPLOAD_CLICKS", "conversion_action.resource_name": "customers/ACCOUNT_ID/conversionActions/REDACTED", "conversion_action.status": "ENABLED", "conversion_action.include_in_conversions_metric": true, "customer.id": ACCOUNT_ID, "customer.manager": false, "customer.currency_code": "USD", "customer.descriptive_name": "REDACTED", "customer.test_account": false, "customer.time_zone": "America/Los_Angeles", "customer.resource_name": "customers/ACCOUNT_ID" }, { "conversion_action.owner_customer": "customers/ACCOUNT_ID", "conversion_action.name": "Offline Conversion SEM", "conversion_action.id": REDACTED, "conversion_action.counting_type": "MANY_PER_CLICK", "conversion_action.app_id": "", "conversion_action.type": "UPLOAD_CLICKS", "conversion_action.resource_name": "customers/ACCOUNT_ID/conversionActions/REDACTED", "conversion_action.status": "ENABLED", "conversion_action.include_in_conversions_metric": true, "customer.id": ACCOUNT_ID, "customer.manager": false, "customer.currency_code": "USD", "customer.descriptive_name": "REDACTED", "customer.test_account": false, "customer.time_zone": "America/Los_Angeles", "customer.resource_name": "customers/ACCOUNT_ID", }, ... // 3 other conversion actions that aren't on the console ]

Thank you in advance,
Bijan

[Google Ads API Forum Advisor]

Hi Bijan,

For us to assist you further, could you please provide the following details via Reply privately to author option? If this option is not available, then send it instead on this email address googleadsapi-support@google.com.​​​​​​

• Customer ID
• login-customer-id
• complete GAQL 
• complete logs (request and response with request-id)?

Logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link.

Regards,

Reminder: Share your feedback about the Google Ads (AdWords) API! Take the 2021 Google Ads API and AdWords API Annual Survey
 

Teejay Wennie Pimentel Google Ads API Team

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