Automic Endpoint Service rpc GET raise InternalServerError

[Sivart S]

Hi, I found this issue today while using google-ads-python SDK:

Try to invoke get operation on automic endpoints:

1. CustomerService.get_customer

2. ConversionActionService.get_conversion_action

3. UserListService.get_user_list

All of them raise an internal server error, e.g.

```

WARNING Request made: ClientCustomerId: None, Host: googleads.googleapis.com:443, Method: /google.ads.googleads.v3.services.UserListService/GetUserList, RequestId: None, IsFault: True, FaultMessage: Internal error encountered.

Traceback (most recent call last):

  File "/usr/local/lib/python3.7/site-packages/google/api_core/grpc_helpers.py", line 57, in error_remapped_callable

    return callable_(*args, **kwargs)

  File "/usr/local/lib/python3.7/site-packages/grpc/_interceptor.py", line 221, in __call__

    compression=compression)

  File "/usr/local/lib/python3.7/site-packages/grpc/_interceptor.py", line 257, in _with_call

    return call.result(), call

  File "/usr/local/lib/python3.7/site-packages/grpc/_channel.py", line 333, in result

    raise self

  File "/usr/local/lib/python3.7/site-packages/grpc/_interceptor.py", line 247, in continuation

    compression=new_compression)

  File "/usr/local/lib/python3.7/site-packages/grpc/_interceptor.py", line 271, in with_call

    compression=compression)

  File "/usr/local/lib/python3.7/site-packages/grpc/_interceptor.py", line 257, in _with_call

    return call.result(), call

  File "/usr/local/lib/python3.7/site-packages/grpc/_channel.py", line 333, in result

    raise self

  File "/usr/local/lib/python3.7/site-packages/grpc/_interceptor.py", line 247, in continuation

    compression=new_compression)

  File "/usr/local/lib/python3.7/site-packages/grpc/_interceptor.py", line 271, in with_call

    compression=compression)

  File "/usr/local/lib/python3.7/site-packages/grpc/_interceptor.py", line 256, in _with_call

    request)

  File "/usr/local/lib/python3.7/site-packages/google/ads/google_ads/interceptors/exception_interceptor.py", line 168, in intercept_unary_unary

    self._handle_grpc_failure(response)

  File "/usr/local/lib/python3.7/site-packages/google/ads/google_ads/interceptors/exception_interceptor.py", line 140, in _handle_grpc_failure

    raise self._get_error_from_response(response)

  File "/usr/local/lib/python3.7/site-packages/grpc/_interceptor.py", line 247, in continuation

    compression=new_compression)

  File "/usr/local/lib/python3.7/site-packages/grpc/_channel.py", line 837, in with_call

    return _end_unary_response_blocking(state, call, True, None)

  File "/usr/local/lib/python3.7/site-packages/grpc/_channel.py", line 729, in _end_unary_response_blocking

    raise _InactiveRpcError(state)

grpc._channel._InactiveRpcError: <_InactiveRpcError of RPC that terminated with:

status = StatusCode.INTERNAL

details = "Internal error encountered."

debug_error_string = "{"created":"@1598424644.646624727","description":"Error received from peer ipv4:74.125.203.95:443","file":"src/core/lib/surface/call.cc","file_line":1061,"grpc_message":"Internal error encountered.","grpc_status":13}"

```

I've check:

1. The OAuth2 authentication

2. Query with GoogleAdsService works fine

3. For automic endpoints, some other operations such as LIST works fine.

Thanks.

[Jamie Druce]

We too are experiencing this error this morning. from an app that was running perfectly yesterday.

We are calling CustomerService.get_customer (via REST) and getting:

            [code] => 500

            [message] => Internal error encountered.

            [status] => INTERNAL

[hishid...@gmail.com]

We are experiencing the same error in CustomerService calls, too.

https://googleads.googleapis.com/v3/customers/{ourId}?resourceName=customers%2F{ourId}”

request body: (empty)

response body: { "message": "Internal error encountered.", "code": 13, "status": "INTERNAL", "details": [] }

We noticed this error about 1 hour ago.

Is GoogleAds API in trouble?

2020年8月26日水曜日 16:04:54 UTC+9 travis...@gmail.com:

[JP Boily]

Same here, for the last 10 hours or so I would say.

Everything else (that we use) seems to be working perfectly.

I tried upgrading the Ruby gem, didn't change anything. I looked at the sunset dates, thinking maybe something stopped working and it could have been planned, but nope, doesn't seem like it (using v2 of the API still here).

What are you all using in terms of API version and language/library? Just to see if it is across the board (it looks like it).

[Jamie Druce]

We are using v4, via REST calls from PHP.

Still out for us at the moment. We are making reporting calls to /v4/customers/{{customer_id}}/googleAds:search absolutely fine, but the account call to /v4/customers/{{customer_id}} is throwing this error 100% of the time.

[Kostas Kougios]

Same issue here using the java beta api v8.0.0

[Jamie Druce]

Seems to be working for us this morning!

Fixed for anyone else?

[hishid...@gmail.com]

seems to be fixed for us! working fine now.

thank you!

2020年8月26日水曜日 16:04:54 UTC+9 travis...@gmail.com:

Hi, I found this issue today while using google-ads-python SDK:

[Sivart S]

The issue seems to be fixed to me. Thanks.

Sivart S 在 2020年8月26日 星期三下午3:04:54 [UTC+8] 的信中寫道：

[Google Ads API Forum Advisor Prod]

Hi everyone,

We had a brief outage of the REST endpoints yesterday that caused the issues mentioned here. This issue was found and fixed quickly. Apologies for any inconvenience that this might have cause everyone.

Cheers
Anash P. Oommen,
Google Ads API Team.

ref:_00D1U1174p._5004Q23uloR:ref