Performance reports Error code 500: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

[Vanessa Sabino]

Hi, I've been getting a "ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND" response since yesterday for various reports (Campaign, AdGroup, Ad, Criteria, and Keyword)
I haven't changed anything in my code recently. Can I check the status of the API somewhere to confirm the problem isn't on my end?

[Danial Klimkin]

Hello Vanessa,

This error is possible in some cases. Please treat this as a transient error: make a short pause (30s - 5m) and retry the request. 

We are working to reduce number of these errors but some low percentage is unfortunately unavoidable.

-Danial, AdWords API Team.

[Chirag]

Hello Danial,

Same issue I am facing since 2 days. Same script is fetching reports for other customer id.

Please let me know what I can consider to avoid any future error.

I have already taken care for pausing the report for 2-3 minutes.

Thanks,

[Danial Klimkin]

Hello Chirag,

Please let us know exact timestamps of a few latest occurrences and the exact report definition you are using, including clientCustomerIds.

-Danial, AdWords API Team.

[Chirag]

Hello,

It's Oct 23 2014 04:00:21.000000

Oct 23 2014 04:00:47.000000

Oct 23 2014 04:05:19.000000

Oct 23 2014 06:00:27.000000

It may be help you, Since this are reporting services I am not finding any SOAP. 

Please let me kow if this helps.

[Danial Klimkin]

Hello Chirag,

For reporting you still need an XML or AWQL report definition. We can't investigate the failure unless we know which request exactly fails.

-Danial, AdWords API Team.

[Chirag]

Hello,

You can check here .

[Oct 23 2014 01:15:30.000000 - ERROR] POST /api/adwords/reportdownload/v201406 HTTP/1.1

User-Agent: curl, gzip

Host: adwords.google.com

Accept: */*

Accept-Encoding: gzip

Authorization: Bearer ya29.pwDtufGnaZv9KHUJkTbXdm6vsMOVrTpsZYCeAvuTqH-h1mZ6nXr3k8ep

developerToken: Token

clientCustomerId: ..8484

Content-Length: 1226

Expect: 100-continue

Content-Type: multipart/form-data; boundary=------------------------e0d01ac807f007e7

Parameters:

__rdxml: <?xml version="1.0"?>

<reportDefinition>

  <selector>

    <fields>AdFormat</fields>

    <fields>AdGroupId</fields>

    <fields>AdNetworkType1</fields>

    <fields>AdNetworkType2</fields>

    <fields>CampaignId</fields>

    <fields>CityCriteriaId</fields>

    <fields>ClickType</fields>

    <fields>CountryCriteriaId</fields>

    <fields>CreativeId</fields>

    <fields>CriteriaId</fields>

    <fields>CriteriaParameters</fields>

    <fields>Date</fields>

    <fields>Device</fields>

    <fields>GclId</fields>

    <fields>MetroCriteriaId</fields>

    <fields>MonthOfYear</fields>

    <fields>Page</fields>

    <fields>RegionCriteriaId</fields>

    <fields>Slot</fields>

    <fields>UserListId</fields>

    <dateRange>

      <min>20141019</min>

      <max>20141019</max>

    </dateRange>

  </selector>

  <reportName>daily clicks performance report #1414048519</reportName>

  <reportType>CLICK_PERFORMANCE_REPORT</reportType>

  <dateRangeType>CUSTOM_DATE</dateRangeType>

  <downloadFormat>CSV</downloadFormat>

  <includeZeroImpressions>false</includeZeroImpressions>

</reportDefinition>

Response Code: 500

Error Message: Report download failed. Underlying errors are 

Type = 'ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND', Trigger = 'Unable to read report data', FieldPath = ''. 

Hope I have provided enough information.

[Danial Klimkin]

Hello Chirag,

What is the target account CID? Please use "Reply to author" instead of "Reply" for the logs.

-Danial, AdWords API Team.