CUSTOMER_NOT_ENABLED

[Pniel Abramovich]

Hi Guys,

geting CUSTOMER_NOT_ENABLED

 

the complete error message 

 

com.google.ads.googleads.v6.errors.GoogleAdsException: errors {

  error_code {

    authorization_error: CUSTOMER_NOT_ENABLED

  }

  message: "The customer can\'t be used because it isn\'t enabled."

}

 

 

Can you please assist? the account looks active

What is the email for the support?

 

Thanks 

[Google Ads API Forum Advisor]

Hi Pniel,

 

I'm Kevin from the Google Ads API team. I'll try my best to assist you.

 

As you may already know, the CUSTOMER_NOT_ENABLED error indicates that the customer ID specified in your API request could be either inactive or cancelled. In order for our team to further investigate, could you share your customer ID, and the complete request and response logs, with the request-id? You can provide it via Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

 

Best regards,

Kevin Gil Soriano Google Ads API Team

ref:_00D1U1174p._5004Q2MjJFS:ref

[jinge zhang]

Hi, I faced the same problem, and get it solved.

I've been using API to get geolocation reports for 3 years, since the AdWords API era. When I try to migrate my code to V8, I get this error, but V7 works fine.

The reason is if you post the request with your MCC identity, but on behalf of an account under its management, you need to verify if the account is live or not. If you are querying a canceled account, it will give you this error in V8, but V7 seems does not care about it too much.

So, my solution is simple, I did a try-catch trick when posting the request, and of the error response says my account is not enabled, I just skip this account.