Suspended account do to unpaid balance

[Osnat William]

Hello Team, my account was suspended for unpaid balance but my balance was paid a long time ago, and google even charge e again and it went fine. but every time I do appeal they send me the same email "Why my account might be suspended" I don't understand what they want. I deleted all my ads and appeal again and still the same email. I'm trying to call but they don't give me the option to go through because my account is suspended, I asked them to call me back but they ignore me. what should I do?

Thank you for the response 

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API team.

We really understand your situation. However, it appears that this is specifically about your suspended accounts. Please note that our team supports Google Ads API-related concerns and technical implementations only. That said, I would also suggest checking these 'Google Ads account suspensions overview'  and 'Fix your suspended account' articles for more information about this.

For further assistance or if you aren't able to find a resolution from the provided articles, I would recommend reaching out to the Google Ads Product support team as they are the appropriate team who can provide guidance to this matter.

For this type of request in the future, please use this link to file your issue directly: https://developers.google.com/google-ads/api/support

Link included in this email:

• Google Ads API - https://developers.google.com/google-ads/api/docs/start
• Google Ads account suspensions overview - https://support.google.com/google-ads/answer/9841640?hl=en
• Fix your suspended account - https://support.google.com/google-ads/answer/9841640?sjid=9010839006816680774-AP#fix_account
• Google Ads Product support team - https://support.google.com/google-ads/gethelp

 

This message is in relation to case "ref:_00D1U1174p._5004Q2mwSp1:ref"

Thanks,
 

Google Ads API Team