User List sharing delay

[Mark]

Hi,

In our MCC setup, we share data segments (user lists) with sub-accounts. According to the documentation, it should take up to 4 hours for shared segments to appear in manager accounts and an additional 4 hours to appear in linked sub-accounts. However, in our experience, newly-created user lists are taking significantly longer to appear, well beyond the documented 8-hour timeframe.

My questions are:

- Are there known issues that could be causing these delays?
- Is there a way to expedite the sharing of a user list to a sub-account?

Thanks,
Mark

[Google Ads API Forum Advisor]

Hi Mark,

Thank you for reaching out to the Google Ads API support team. 

Upon checking the documentation provided, I could see that you are using Google Ads UI to share the data segments with the sub-accounts. Kindly note that this support channel specializes in Google Ads API related concerns and technical implementations only. As you are using Google Ads UI, kindly provide the customer ID of the Google Ads account so that we can route you to the correct support team.  
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tIpll:ref" (ADR-00233161)

Thanks,
 

Google Ads API Team