Error uploading animated GIF

[Cristina Jurca]

Hi, 

I need help ....Still having the same problem with Error uploading animated GIF :(.

Here is the error message I'm getting from Google.

Is there a known problem with animated GIFs? Or maybe I'm 
doing something wrong?

Cris

[Peter Oliquino]

Hi Cris,

Could you confirm if you are using the AdWords API or the AdWords UI in uploading the GIF file? If you are using the AdWords UI, then I would recommend that you get in touch with the product experts at the AdWords Community Forum as this is already out of scope for our team.

However, if you are also using the AdWords API and encountering an issue uploading GIFs, could you provide the SOAP request and response generated so I can further investigate? You may reply using the Reply privately to author option.

Best regards,

Peter

AdWords API Team 

[Peter Oliquino]

Hi Cris,

I wanted to follow up on your concern and ask if you have already found a solution? If you are still encountering issues with the AdWords API, feel free to write back and I'll be happy to assist you.

Thanks and regards,

Peter

AdWords API Team