Receiving UNEXPECTED_INTERNAL_API_ERROR for over 24 hours

[Jason Stinnett]

Hello,

We are repeatedly receiving the error below. We've been trying every few hours for more than 24 hours, and have not had any success.

Please advise.

Thanks,

Jason

response:

<?xml version="1.0" encoding="UTF-8" standalone="no"?>

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

<soap:Body>

<soap:Fault>

<faultcode>soap:Server</faultcode>

<faultstring>InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.&lt;init&gt;(InternalApiErro</faultstring>

<detail>

<ns2:ApiExceptionFault xmlns="https://adwords.google.com/api/adwords/cm/v201809" xmlns:ns2="https://adwords.google.com/api/adwords/ch/v201809">

<message>InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.&lt;init&gt;(InternalApiErro</message>

<ApplicationException.Type>ApiException</ApplicationException.Type>

<errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="InternalApiError">

<fieldPath/>

<trigger/>

<errorString>InternalApiError.UNEXPECTED_INTERNAL_API_ERROR</errorString>

<ApiError.Type>InternalApiError</ApiError.Type>

<reason>UNEXPECTED_INTERNAL_API_ERROR</reason>

</errors>

</ns2:ApiExceptionFault>

</detail>

</soap:Fault>

</soap:Body>

</soap:Envelope>

[Google Ads API Forum Advisor Prod]

Hi Jason,

Thank you for posting your concern.

I would like to inform you that I am going remove your initial post as it contains generated API logs on your end. I will paste the context of your concern below instead.

To take a closer look at the issue, could you provide the following details via Reply privately to author option:

• Customer ID
• Complete SOAP request and response logs generated on your end where we can see the issue

"Hello,
We are repeatedly receiving the error below. We've been trying every few hours for more than 24 hours, and have not had any success.

Please advise.

Thanks,
Jason"

Regards,

Ernie John Blanca Tacata Google Ads API Team

ref:_00D1U1174p._5004Q2FXQaO:ref