Missing shopping gclids in click_performance_report / ClickStats_[...]

[Adam]

Hi there,

During June, I have lost visibility of gclids generated by Shopping campaigns in gclid-based reports available from Google Ads. I have confirmed this finding across two sources - a Fivetran import and the BigQuery native Google Ads Data Transfer.

For a specific account, I have lost visibility beyond the 9/10th of June and this is then lost across all of our accounts by the 17th of June. 

Is this expected behaviour? 

Any help on this issue would be greatly appreciated.

[Google Ads API Forum Advisor]

Hi Adam,

Thank you for raising this concern to the Google Ads API Forum. 

To check this in our end, could you please provide the complete API request and response logs with request-id and login-customer-id that generated on your end also the screen where we can see the "lost visibility of gclids" that you mentioned? This information will help our team to further investigate.

If you haven't yet, logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link. You can provide it via the Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Best regards,

Jinky Google Ads API Team

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[Adam]

Hi Jinky,

As mentioned, this is coming through managed processes - both by Fivetran the native Google Ads Data Transfer -- as such, I don't have a request details to share with you.

Should this be the only method to debug, I can run it and come back to you, but would prefer not to if you can investigate from another avenue?

Best,

A

[Google Ads API Forum Advisor]

Hi Adam,

Thank you for the reply.

Moving forward, Kindly note that Google Ads Data Transfer is a 3rd party for us. However, if you are using Google Ads API, you may provide us the complete API request and response logs with request-id and login-customer-id that are generated on your end so our team can further investigate and provide appropriate recommendations for this.

For you to provide these, note that these can be requested or provided to the developer handling the Google Ads API transactions when logging of the API requests has been enabled like what my colleague Jinky said. With this,  If it hasn't been enabled yet, then advise to refer to the specific guide below:

Java - https://developers.google.com/google-ads/api/docs/client-libs/java/logging
.Net - https://developers.google.com/google-ads/api/docs/client-libs/dotnet/logging
PHP - https://developers.google.com/google-ads/api/docs/client-libs/php/logging
Python - https://developers.google.com/google-ads/api/docs/client-libs/python/logging
Ruby - https://developers.google.com/google-ads/api/docs/client-libs/ruby/logging
Perl - https://developers.google.com/google-ads/api/docs/client-libs/perl/logging

You may then send the requested information via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.

Best regards,

Heidi Google Ads API Team

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