CustomerSyncService giving different results from the Ads web client

[s...@makeitbloom.com]

Hello,

We are using the CustomerSyncService to keep track of the number of changes made to ad accounts over time. We have noticed that some of the responses we are getting from this service are quite different from the 'Change History' tab in Google Ads. What is the main difference between the 'Ad Account Changes' that the service returns and the number that is shown in the web client? We are trying to decipher if it is a problem on our end or if we are not correctly understanding what 'account changes' means in the two different contexts. API version is v201802 btw, will be upgrading next week as this version is being deprecated this month.

Thanks,

Sam

[googleadsapi...@google.com]

Hi Sam,

The CustomerSyncService does not return a detailed result of the changes as this will only show campaign and account based changes. This service is not the equivalent API service for the Change History feature in the Google Ads UI. The Change History returns a more detailed result of all the changes made in an account. You may refer to this guide about Change History for more details. 

Regards,

Dannison

AdWords API Team

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