API Center access

[Thiago Gonzalez]

Hello guys,

I have a Manager Account at Google Ads and I'm trying to access the API Center page, which is under Tools & Settings -> Setup -> API Center, but I'm always getting this error message below:

Google Ads can't complete your request right now. Please reload this page to try again.

My Manager Account is currently a testing account with no campaigns created yet. The propose of this account is to test our oAuth process and get campaign information.

What does a new Manager Account needs to have to be able to access this "API Center" and create a developer token?

Thanks

[Google Ads API Forum Advisor]

Hi Thiago,

I'm Kevin from the Google Ads API team.

There shouldn't be any limitations on the API center page. It should be accessible to you once you create your test manager account. For further assistance on this, I suggest you reach out to our product support team as they are better equipped to address UI related concerns. I hope you get a response from their team as soon as possible.

Regards,

Kevin Gil Google Ads API Team

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[Vishnu Vankayala]

Have you got a response? I'm facing the same issue.

[Google Ads API Forum Advisor]

Hi Vishnu,
 

Thanks for reaching out to the Google Ads API team. I hope you are doing well today.
 

With regards to your concern, it appears that you are also encountering the same issue. That said, as our team mentioned to Thiago, we would also suggest reaching out to the Product support team as they are the appropriate to provide guidance to this matter.
 

Regards,

Darwin Google Ads API Team

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[Thiago Gonzalez]

Thanks for answering the question Darwin & Kevin.

I tried to contact them on the link you suggested, but they also couldn't do anything regarding the issue.

They sent me to this other link here:

https://developers.google.com/google-ads/api/support

I just submitted the form there. I'll let you guys know as soon as I get a response.

[Geoffrey Bernard]

I have the same issue. Please let us now if you get an answer on this!

[Google Ads API Forum Advisor]

Hi All, 

Thanks for your patience on this. If you have corresponded with product support, can you please reply privately with the Case ID? It should be in the format "#-#############".

Thanks,

Matt Google Ads API Team

 

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[Geoffrey Bernard]

Hi Matt,

I only filled the form (which wrote an email to googleadsa...@google.com apparently) to which you responded but wasn't provided a Case ID (yet?).

Anything else you need me to do?

Let me know and I'll do everything I can to help here as this is critical to our business.

Thanks a ton,

G

[Google Ads API Forum Advisor]

Hi Geoffrey,

The API Center error should be resolved. Can you please check this on your end?

[Geoffrey Bernard]

Yes it works now. Thanks!