Issue with Identity Verification - Verification in Progress without Submission

[Ashwitha P]

  I am writing to seek assistance with an issue regarding identity verification for my Google Ads account When I attempt to complete the identity verification process, I receive a message stating "Verification in progress. Thanks for submitting your information. We’ll review it and get back to you in a few days." However, I have not submitted any information for verification, and as a result, I am unable to proceed with the verification process. This issue has caused my ads to be paused, and I am unable to reactivate them until the verification is completed. I have tried clearing my browser cache, using incognito mode, and using different browsers, but the issue persists. Could you please assist me in resolving this issue so that I can complete the identity verification and reactivate my ads? Thank you for your assistance.  

Thanks

Ashwitha

[Google Ads API Forum Advisor]

Hi Ashwitha,

Thank you for reaching out to the Google Ads API support team.

Kindly note that the concerns related to the identity verification are out of scope for the Google Ads API support team as our team specializes in Google Ads API related concerns and technical implementations only.

So, I would request you to share the Google Ads account ID, so that we can route you to the correct support team for further assistance.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vEcjh:ref" (ADR-00262222)

Thanks,
 

Google Ads API Team

[INTERMAINT Saudi]

I have the below massage.

Thanks for submitting your information. We'll review it and get back to you in a few days.

therefore, I am not able to renew my subscription, and all my data will be lost

[Google Ads API Forum Advisor]

Hi,

We understand that you are having issues with the identity verification of your Google Ads account. As requested earlier, I would request you to share the customer ID of your Google Ads account (CID), so that we can route you to the correct support team for further assistance.

You can send the details via Reply privately to the author option, or direct private reply to this email.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vEcjh:ref" (ADR-00262222)

Thanks,
 

Google Ads API Team

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