Google Ads Developer Token - no response & long delay in basic access

[ErezI]

Hey,

I submitted a request for a google ads developer token basic access about a week ago and have yet to receive any reply.

Would appreciate your assistance to understand the status of this request and to confirm whether it properly arrived at all (there was no email or any response after submitting the request)

This is the manager account number:

248-067-8448

Thanks

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team. 

Kindly note that this support channel specializes in Google Ads API related concerns and technical implementations only. However, as it appears that your issue is related to the basic access with the Google Ads API, I would suggest you to reach out to the Google Ads Compliance team as they are better equipped to assist you on this.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tJWdl:ref" (ADR-00244699)

Thanks,
 

Google Ads API Team

Register for the upcoming workshop: Performance Max and the Google Ads API!
 

[ErezI]

Thanks,

It seems that no communication channel works at all to get any input from the compliance team.

There is never any email notification or any other notification on google ads accounts for opened ticket or a pending token request.

I'm beginning to think that I must be missing something as this doesn't seem to make sense.

Would appreciate if you can help me understand if this is how the process actually looks like or whether I'm missing something that stops the team from communicating with me (I have checked the API contact email is the right email)