how to accept "Call and messaging ads terms" via API?

[msgu...@gmail.com]

Hi team,

I'm facing a tricky problem.

When customer create call asset via API, we get this error because customer didn't accept this term via account settings.

How could customer accept it via API?

our customer cannot login their google account UI directly.

we must use API to operate it.

Thanks,

Guofu

[msgu...@gmail.com]

Error "Message":"Customer consent for call recording Terms of Service is required to use CallAsset."

[Google Ads API Forum Advisor]

Hi Guofu, 

Thanks for reaching out to the Google Ads API Team. I hope you are doing well today.

With regards to your concern about the Error ``Message":"Customer consent for call recording Terms of Service is required to use CallAsset.". To resolve this kind of issue, you may please follow Google Ads article: Set up call recording (https://support.google.com/google-ads/answer/9882108).

For further assistance in Google Ads account settings, we highly recommend reaching out to the Google Ads product support team for further assistance and clarifications, as they are more equipped to resolve issues related to ads account or account settings and UI concerns. 

As our team does not handle these requests. For this type of request in the future, please use this link (https://developers.google.com/google-ads/api/support) for Google Ads (non-API) to file your issue directly.

Reference links:

• Google Ads API - https://developers.google.com/google-ads/api/docs/first-call/overview
• Google Ads product support team - https://support.google.com/google-ads/gethelp

Have a great day.
 

This message is in relation to case "ref:_00D1U1174p._5004Q2mB4z2:ref"

Thanks,
 

Google Ads API Team

[msgu...@gmail.com]

Hi Team,

Could you reply me seriously?

Basically,  the call_reporting_enabled has been accepted at account level.

But not sure why this error happens because only this customer has this issue.

I was just wondering if there is something beyond call_reporting_enabled in API to accept "Click-to-Call Terms".

Thanks,

Guofu

[msgu...@gmail.com]

I tried on UI, if I edit existing call  asset, it ask me to accept  Click-to-Call Terms.  if I link existing one to new campaign, it works fine, but I cannot create new one or edit existing one.

[msgu...@gmail.com]

it looks that the issue only happens on customer:  963-325-2678

this customer account settings is different from previous accounts.

It has  Call and messaging ads terms in account settings.

[Google Ads API Forum Advisor]

Hi Guofu,

Thanks for getting back to us.

Please note that the Customer consent for call recording Terms of Service is required to use CallAsset. Unfortunately, there is no API feature that can allow users to automatically accept terms. 

You may also note that you should be able to set a Call reporting setting for a customer using CustomerService. This is only mutable in an update operation. Following are the fields that can be updated but there are no fields related to the CALL_CUSTOMER_CONSENT_FOR_CALL_RECORDING_REQUIRED error you encountered.

• call_reporting_enabled
• call_conversion_reporting_enabled
• call_conversion_action

 Reference links included in this email:

• CustomerService.mutatecustomer: https://developers.google.com/google-ads/api/reference/rpc/v14/CustomerService#mutatecustomer
• CallReportingSetting: https://developers.google.com/google-ads/api/reference/rpc/v14/Customer#call_reporting_setting
• CALL_CUSTOMER_CONSENT_FOR_CALL_RECORDING_REQUIRED: https://developers.google.com/google-ads/api/reference/rpc/v14/AssetErrorEnum.AssetError#call_customer_consent_for_call_recording_required