Encounter Internal Server Error when updating image ads

[Tze Hsien Lur]

Hi,

I am currently attempting to update image ads using the following guide:

• https://developers.google.com/google-ads/api/docs/ads/mutate-ads?hl=en
  

The fields that are being updated is stated below:

• tracking_url_template
• final_urls

However, I tried to update the image ads and receive an error

• Response

  -------

  Headers: {

    "google.ads.googleads.v8.errors.googleadsfailure-bin": "\n%\n\u0002P\u0002\u0012\u001fAn internal error has occurred.\u0012\u0016yHeaqw8tz-694QepjtHLsQ",

    "grpc-status-details-bin": "\b\r\u0012\u001bInternal error encountered.\u001a\u0001\nCtype.googleapis.com/google.ads.googleads.v8.errors.GoogleAdsFailure\u0012?\n%\n\u0002P\u0002\u0012\u001fAn internal error has occurred.\u0012\u0016yHeaqw8tz-694QepjtHLsQ",

    "request-id": "yHeaqw8tz-694QepjtHLsQ"

  }

  Fault: {

    "created": "@1634809876.579814000",

    "description": "Error received from peer ipv4:74.125.200.95:443",

    "file": "src/core/lib/surface/call.cc",

    "file_line": 1070,

    "grpc_message": "Internal error encountered.",

    "grpc_status": 13

  }

I tried on other advertisements, and it seems that there is no error for Responsive Display Ad, Responsive Search Ad, Expanded Text Ad, Discovery Ad.

PS, if you need more information about the response and request logs, I can provide you in private.

[Google Ads API Forum Advisor]

Hi Tze,

As per this guide, the Image Ad type should be mutable and the AdService can indeed be used.

That said, so that our team may further investigate the internal error you encountered, you may indeed send the complete request and response logs with the request-id using the Reply privately to author option. 

If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.

Best regards,

Peter Laurence Napa Oliquino Google Ads API Team

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[Google Ads API Forum Advisor]

Hi Tze,

I work with Peter and will assist you. Thank you for sending us the log privately, I raised it with my team. We will get back to you as soon as possible.

Regards,

Aryeh Baker Google Ads API Team

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