Successful Offline Conversion uploads not showing?

[Kyle Reagle]

I've been trying to upload offline conversions from clicks for quite a while now. First I tried manual uploads from a CSV. I made sure that the click associated with the gclid was at least a day apart from the conversion time. I also made sure that the time format was correct, and the conversion name exactly matched the name of the conversion action. The status of the upload said Finished successfully, but after a few days, the conversion never appeared and the conversion status still said no recent conversions. I made sure I was looking at the correct date range and the that the conversion action was Import from Clicks.

I did some research and discovered that I could also upload conversions with the AdWords PHP API. After setting up the adsapi_php.ini file and triple checking the values, I used this file to test some offline conversion uploads: https://github.com/googleads/googleads-php-lib/blob/master/examples/AdWords/v201802/Remarketing/UploadOfflineConversions.php

After trying to run it many times, I eventually fixed all the errors, and got the message "Uploaded offline conversion value of ..." I did this multiple times with different gclid's to be on the safe side. Over 24 hours later there still seem to be no conversions appearing, however, the conversion action status changed  from "No Recent Conversions" to "Recording Conversions." If I hover over recording conversions, it says conversion recorded on January 9th, which is one of the dates that I gave to one of the conversion uploads. However, the All Conversions column still says 0 for the month of January. It's seems like a contradiction and I have no idea what's going wrong since the API said that it was uploading successfully.

I also have auto-tagging enabled. I read through this document and the one's that it mentions: https://support.google.com/google-ads/answer/7012522

[Teja Makani]

Hello Kyle,

Looks like you are following the right steps. However, when you are uploading the click conversions via API you need to refer this guide. Also you could refer to the Validation rules and Tips from here. Please note that the uploaded conversions will be reflected in for the impression date of the original click but not the date the conversions are uploaded. If the conversions not yet reflected could you please enable the partial failures to true, enable SOAP logging in your request, send the upload request again and share the SOAP logs(request and response) without redacting any data. To enable SOAP logging you could follow the instruction shown n this README.md file. You could use reply privately to the author option while sharing the information requested.

Regards,
Sai Teja, AdWords API Team