Create Awords Account

[Trường Nguyễn Xuân]

Hi Google Team,

I have problem, I create adwords account is sub account MCC, I receive error ManagedCustomerServiceError.SAVE_CUSTOMERS_FAILURE, FieldPath: operations, Trigger: SAVE_CUSTOMERS_FAILURE), but in interface Google Adwords I seen adwords account has create success.

How to fix this problem?

Thanks and regards,

[Luis Xander Talag (AdWords API Team)]

Hi,

Could you clarify if the API request generated the ManagedCustomerServiceError.SAVE_CUSTOMERS_FAILURE error, but then, when you checked it via the UI, the creation was successful? If so, then this seems odd since if the API request failed, then, there should be no data being reflected in the UI for this request. With this, then kindly provide your clientCustomerId and the complete SOAP request and response logs so that I can further check on it. Kindly reply via the Reply privately to author.

Best regards,
Luis
AdWords API Team

[Josh Newman]

Started having this same issue around November 1st. Today the issue has become even greater, but we have noticed it is only effecting 1 of manager accounts (we have multiple manager accounts).

[Trường Nguyễn Xuân]

Hi Josh,

You have a way to solve this problem?

[richard...@redbrain.com]

Hi Luis,

I am receiving the same error when trying to create 3 different sub-accounts, and they have each apparently been created successfully, yet I get this error. I currently have 3 copies of each sub-account, each with no campaigns. 

I then manually attempted to cancel some of the accounts and was informed there was an error and I should try later. 

Cheers,

Richard

[Peter Oliquino (AdWords API Team)]

Hi All,

With regards to ManagedCustomerServiceError.SAVE_CUSTOMERS_FAILURE error you are encountering, we are currently investigating this with the team and I'll let you know once there are updates. 

@Richard, with regards to the encountered error in UI when trying to cancel or delete the account/s, I would recommend that you post this issue in the Google Ads Community Forum as they are more equipped in assisting you on this. 

Best regards,
Peter
AdWords API Team

[richard...@redbrain.com]

Any update? 

Accounts appear to be creating again, but not hearing from you makes me wonder if they're functioning correctly now?

Thanks

[Peter Oliquino (AdWords API Team)]

Hi All,

Please be informed that the issue in creating new AdWords account, which returned the ManagedCustomerServiceError.SAVE_CUSTOMERS_FAILURE error, is now fixed. Let me know if you encounter problems.

Best regards,

Peter

AdWords API Team