Offline Conversions Not Showing in Campaigns

[g...@workspace.adsurgent.com]

Hello,

We are using the Ads API to upload offline conversions.  Those conversions ARE showing in this view:

https://ads.google.com/aw/conversions

However, they ARE NOT showing up for the individual campaigns:

https://ads.google.com/aw/accounts

When we upload the offline conversions, we get an error saying that an offline conversion already exists for the GCLID and timestamp. So I think they have been reported successfully.  Why are they not showing in the campaign view?

Thank you - 

[Google Ads API Forum Advisor]

Hi,

Thank you for posting your concern. Allow me to provide support.

If the uploaded conversions have been reflected in the Conversion view of the UI and the API response doesn't have any errors, then this means that the upload is successful and it is not needed to upload it again to avoid duplicate upload error. Such that it is not attributed in your campaign.

However, this type of concern is more product specific and outside of our scope already so our team would not be able to provide support here. With this, I would suggest raising your concern to the product team via this link as they are more equipped to this matter. They are more knowledgeable on how data and statistics are accumulating in an account such as this situation. 

Regards,

Ernie John Google Ads API Team

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[g...@workspace.adsurgent.com]

Hi Ernie,

The issue is that, for example, we are showing several conversions in the last 90 days inside the Conversion view of GUI but NOT in the last 90 days of the campaign view. So we also cannot see Cost per Conversion, Value per Conversion, or which keywords/ads are leading to conversions, etc.  It also makes me question whether or not these conversions are actually training the "optimize for conversions" algorithm.

Please advise.

Thank you - 

[Google Ads API Forum Advisor]

Hi,

Thank you for the reply.

Could you confirm if you indeed reach out to the Product team via this link like what my colleague Ernie suggested? I asked because there appears to have been no API errors during your conversion uploads, and the Product team should be more equipped to provide guidance regarding this Google Ads UI concern, especially with the “optimize for conversions" algorithm you are referring to.

Best regards,

Heidi Google Ads API Team

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