The click associated with the given GCLID isn't from the account where conversion tracking is set up - 2

[Vlad Zloteanu]

Hello,

Double posting from https://groups.google.com/g/adwords-api/c/nZB9zNJ1Y9I - since there nobody is answering me anymore :)

Please don't send me the documentation link - since I already read and implemented the cross-account tracking (for the online transactions) - "Since you're using cross-account tracking, have you checked on this guide? "

I'm available to send you (again) the logs for more information.

Thanks!

Original post

Migrated to v8 of Google Ads API.

I have a managed account inside an MCC. The managed account uses cross-account tracking (that belongs to the MCC, so the effective account is the MCC).

I have an offline conversion tracking, that belongs to the MCC. On V6, there was no problem of pushing offline conversions on that tracker. 

Now, I get this error: 

"The click associated with the given GCLID isn't from the account where conversion tracking is set up"

This means there is no way to push offline convs on a cross-account tracker?

Thanks,

Vlad

[Google Ads API Forum Advisor]

Hi Vlad,

Thank you for following up.

Upon checking on my end, one of my colleagues has already sent a private response to your concern. However, it appears that you did not receive it. With this, allow me to reiterate it here and you can see it below:

"Thank you for your patience. I work with Mark and allow me to assist you as well.

The system does not recognize the GCLID you are uploading. I would recommend that you first perform a click_view request for all the accounts you are managing to identify which account the said GCLID (click_view.gclid) belongs to.

If the GCLID belongs to one of the sub accounts that your MCC is managing, then since you have enabled cross-account conversion tracking, you should be able to upload the said GCLID. However, if the GCLID belongs to an account outside the hierarchy, then it would not be possible to upload this."

Let me know if you have questions here.

Regards,

Ernie John Blanca Tacata Google Ads API Team

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