Test Account Billing "Error"

[Ryan Jackson]

After following the instructions on this page: https://developers.google.com/google-ads/api/docs/first-call/overview#test_account, I am unable to create a child account test account since, obviously as a test account without billing: "Your account's access level doesn't include billing information. If you need access to billing, speak with your account admin."

How should this be resolved?

[Google Ads API Forum Advisor Prod]

Hi Ryan,

Please reach out to the product support team regarding this concern: https://support.google.com/google-ads/gethelp

Feel free to contact us for Ads API related questions.

Thanks,

Lakshmi Prathipati Google Ads API Team

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[Ryan Jackson]

Hello, 

I pasted the exact message to Google Ads as I posted here. And The Google Ads team referred me back to you. Is there any team at Google who can help solve the issue?

• Hi Ryan,
• 
  
• Greetings from Google Ads.
• 
  
• Query: This email is in regards to the query you have raised about Google Ads API.
• 
  
• Conclusion:
• 
  
• As much as I'd love to dig through your concern and resolve it at the earliest, I'm afraid my expertise doesn't extend towards Google Ads API or a concern beyond Google Ads. 
• 
  
• Since your query is quite out of my scope of support, I'd suggest you reach out to the Google Ads API Team.
• 
  
• Hope this helps.
• 
  
• If you have any queries related to Google Ads, kindly write back to the same thread with preferred time and number to call.
• 
  
• Have.a good day.
• 
  
• Sincerely,
• --
•  
• NB: If you need to reference this support ticket in the future, the ID number is 2-6440000031471

[Google Ads API Forum Advisor Prod]

Hi Ryan,

Thank you for reaching out. The test account does not include the billing information. However, you still could create the test client account under the test manager account. All the test client accounts are invisible by default. To be able to see the test client accounts under the test manager account, you would need to click on the down arrow next to the test manager account number and then on the drop-down list click on the three vertical dots icon and select cancelled accounts. If you still have issues creating the test client account, please refer to this code example and create the test client account via the API.

Thanks and regards,
Xiaoming, Google Ads API Team

Xiaoming Google Ads API Team

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[Reik Schatz]

Hi,

I am hitting the same issue when trying to create test client accounts under my manager. The problem with these broken test client accounts is that they are not properly linked to the service credentials that I am using.  

When I do:

customer_service = client.get_service("CustomerService")
accessible_customers = customer_service.list_accessible_customers()

these accounts do not show up. It doesn't matter if the test client account was created using the UI or the code example shared above. Since the recommendation is to use test client accounts during development, this has become sort of a blocker for me, as I cannot create a proper test client account anymore.

/Reik

[Google Ads API Forum Advisor Prod]

Hi Reik,

Thank you for bringing up this issue to our team.

I can see that you used the ListAccessibleCustomers method. However, please note that it will not necessarily include all accounts within the account hierarchy; rather, it will only include accounts where your authenticated user has been added with admin or other rights in the account. If you want to get the hierarchy of your MCC account or get those client accounts under your MCC, then I would suggest to refer to this document to learn how to do it.

Hope this will help. Let me know if you have questions with this suggestion.

Regards,

Ernie John Blanca Tacata Google Ads API Team

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