PolicyFindingError - "Phone number in ad text"

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CFJ

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Oct 15, 2018, 2:11:36 PM10/15/18
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I'm suddenly getting PolicyFindingErrors for ads with a policyTopicName of "Phone number in ad text".  The ads I'm submitting do NOT have phone numbers in the ad text.  

According to your documention, "This new type of error indicates that the ad will certainly fail review again even if an exemption is requested."

So how should I proceed in order to get these ads submitted and approved given that they do NOT contain the violation in question?


Luis Xander Talag (AdWords API Team)

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Oct 15, 2018, 7:00:42 PM10/15/18
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Hi,

Before you proceed on submitting your ads, could you provide the complete SOAP request and response logs you got when you encountered the PolicyFindingErrors so I could further investigate the issue? Please reply via the Reply privately to author.

Best regards,
Luis
AdWords API Team
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