Errors: [AuthorizationError.CUSTOMER_NOT_ACTIVE @ ; trigger:''] suddenly showing for active MCC accounts

[Kim Walker]

We have been using the AdWords API for reporting for months and suddenly we have been getting this error and the reporting data download has been failing.  I read the blog about accounts having to be active, should the data download fail only for the inactive accounts or for all accounts within the MCC?

[Milind Sankeshware (AdWords API Team)]

Hi Kim,

Yes, the request will fail for inactive accounts and not for all other accounts within the MCC. You can reactivate the canceled account by following the steps in this guide. Let me know if you have any further questions. 

Thanks,
Milind, AdWords API Team

[Vizergy]

This is the same issue as this other thread:

https://groups.google.com/forum/#!searchin/adwords-api/AuthorizationError.CUSTOMER_NOT_ACTIVE%7Csort:date/adwords-api/cAMNjosWT9M/R-bzuNC2FAAJ

We are also experiencing this issue intermittently beginning on 9/4/2018, but now today (9/21/2018) the issue just continually occurs so I cannot workaround the issue currently.  Please advise.

[Milind Sankeshware (AdWords API Team)]

Hi,

To avoid duplicates, please continue the discussion on this thread.

Thanks,
Milind, AdWords API Team.

[Kim Walker]

Thanks for the info Milind,

Is there anyway we can see in the api response which accounts are active and which have been cancelled? 

[Milind Sankeshware (AdWords API Team)]

Hi Kim,

Unfortunately, there is no way to get the active and cancelled accounts list in single response via API. However, you will get the only active accounts using ManagedCustomerService.get API call. Let me know if you have any further questions.

[Kim Walker]

Thank you!

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KIM WALKER

Product Manager

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