Issue with GenerateShareable Previews Service

[Ramanajee]

Dear Support Team,

I am encountering an issue with the GenerateShareable Previews Service, which is returning an "ASSET_GROUP_DOES_NOT_EXIST_UNDER_THIS_CUSTOMER" error from the API.

Please review the attached logs for further details. If you require any additional information or action from me, kindly let me know.

Thank you for your assistance.

Best regards, Ramanajee

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

Allow me to check this issue with the rest of our team and one of our colleagues will reach out to you once we have an update on this issue.

Thanks,
 

Google Ads API Team

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[2025-02-19 19:19:05Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vH2fF:ref" (ADR-00288909)

 

[Google Ads API Forum Advisor]

Ramanjee:

This is a know problem that was just discovered. The Preview engineering team is investigating and I will reply as soon as I receive an update.

Thanks,

Bob Hancock Google Ads API Team

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[2025-02-20 16:16:29Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vH2fF:ref" (ADR-00288909)

 

[Ramanajee]

Hi,

Any update on this?

[Google Ads API Forum Advisor]

Hi Ramanajee,

There are no updates to share on this issue quite yet. Rest assured we will reach out to you as soon as there is an update to share.
 

Thanks,
 

Laura Chevalier Google Ads API Team

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[2025-03-03 14:28:08Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vH2fF:ref" (ADR-00288909)

[Ramanajee K]

Thank you for your response. 

[Ramanajee]

Hi,
is there any update on this ?

[Google Ads API Forum Advisor]

Hey Ramanajee,

Hope you're doing well.

There are no updates here as of yet. A member of the team will reach out to you as soon as there's an update to share.

Thanks,
 

Laura Chevalier Google Ads API Team

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[2025-04-15 18:33:29Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vH2fF:ref" (ADR-00288909)

[Google Ads API Forum Advisor]

Hey Ramanajee,

Can you do us a favor and retry the request, then send a request ID or (privately, using the "Reply to author" option) send the request and response logs?

Thanks,
 

Laura Chevalier Google Ads API Team

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[2025-04-15 19:20:12Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vH2fF:ref" (ADR-00288909)