Check whether the customer is suspended

[Sergei Aleinik]

Hello! I have a couple of suspended accounts by the next reasons:

"Circumventing policy" and "Suspicious payment".

I fetch their statuses using this request in v10:

SELECT customer_client.id, customer_client.status FROM customer_client

But in all cases I get only two status options: 2-ENABLED, 3-CANCELED

https://developers.google.com/google-ads/api/reference/rpc/v10/CustomerStatusEnum.CustomerStatus

The documentation says that there is a SUSPENDED option, but I never got it.

Is it possible to check if canceled or enabled account is suspended by policy violations?

[Google Ads API Forum Advisor]

Hi Sergei,

Thank you for reaching out to our API support team.

So our team can better investigate, could you share the said customer IDs of the suspended accounts, as well as the complete request and response logs, request-id, generated when you performed the report request?

If you haven't yet, logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation.

You may then send the requested information via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.

Best regards,

Peter Laurence Google Ads API Team

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