BatchJobError.DISK_QUOTA_EXCEEDED with no apparent reason

[Samuel Barbosa]

Hi,

I have been getting an error BatchJobError.DISK_QUOTA_EXCEEDED since yesterday in one of my accounts (3059861169). I double checked if there were pending jobs and cancelled any remaining batch job, but the problem still persists. Any way I can check and clean any used space for this account?

Regards,

Sam

[Dannison Yao (AdWords API Team)]

Hi Sam,

The error BatchJobError.DISK_QUOTA_EXCEEDED is encountered when you have reached the size limit for batch job operations which is a total of 1GB. What you could do is check for the diskUsageQuotaBalance which will return the disk quota balance of the batch job's customer in KB. You can check and cancel the batch jobs in the AWAITING_FILE or ACTIVE status and retry the request or you could wait until the size of pending operations falls below the limit before creating new jobs.

Regards,

Dannison

AdWords API Team

[Samuel Barbosa]

Hi Dannison,

Thanks for your reply. As I mentioned, I have already canceled all jobs possible jobs, including any jobs in the AWAITING_FILE or ACTIVE status. I am aware of the 1GB limit and that is why I said there is no apparent reason for this error.

I have tried creating a BatchJob for the mentioned account (removing developerToken and formatting for readability):

2018-07-05 10:26:38,578 [DEBUG] (zeep.transports): HTTP Post to https://adwords.google.com/api/adwords/cm/v201806/BatchJobService:

<?xml version='1.0' encoding='utf-8'?>

<soap-env:Envelope xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/">

<soap-env:Header>

<ns0:RequestHeader xmlns:ns0="https://adwords.google.com/api/adwords/cm/v201806">

<ns0:clientCustomerId>3059861169</ns0:clientCustomerId>

<ns0:developerToken></ns0:developerToken>

<ns0:userAgent>unknown (AwApi-Python, googleads/12.2.0, Python/3.6.2, zeep)</ns0:userAgent>

<ns0:validateOnly>false</ns0:validateOnly>

<ns0:partialFailure>false</ns0:partialFailure>

</ns0:RequestHeader>

</soap-env:Header>

<soap-env:Body>

<ns0:mutate xmlns:ns0="https://adwords.google.com/api/adwords/cm/v201806">

<ns0:operations>

<ns0:operator>ADD</ns0:operator>

<ns0:operand/>

</ns0:operations>

</ns0:mutate>

</soap-env:Body>

</soap-env:Envelope>

Only to get the following reply:

2018-07-05 10:26:38,991 [DEBUG] (zeep.transports): HTTP Response from https://adwords.google.com/api/adwords/cm/v201806/BatchJobService (status: 500):

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

<soap:Header>

<ResponseHeader xmlns="https://adwords.google.com/api/adwords/cm/v201806">

<requestId>000570407f4052880a375a416d0d108d</requestId>

<serviceName>BatchJobService</serviceName>

<methodName>mutate</methodName>

<operations>1</operations>

<responseTime>129</responseTime>

</ResponseHeader>

</soap:Header>

<soap:Body>

<soap:Fault>

<faultcode>soap:Client</faultcode>

<faultstring>[BatchJobError.DISK_QUOTA_EXCEEDED @ operations[0]]</faultstring>

<detail>

<ApiExceptionFault xmlns="https://adwords.google.com/api/adwords/cm/v201806">

<message>[BatchJobError.DISK_QUOTA_EXCEEDED @ operations[0]]</message>

<ApplicationException.Type>ApiException</ApplicationException.Type>

<errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="BatchJobError">

<fieldPath>operations[0]</fieldPath>

<fieldPathElements>

<field>operations</field>

<index>0</index>

</fieldPathElements>

<trigger/>

<errorString>BatchJobError.DISK_QUOTA_EXCEEDED</errorString>

<ApiError.Type>BatchJobError</ApiError.Type>

<reason>DISK_QUOTA_EXCEEDED</reason>

</errors>

</ApiExceptionFault>

</detail>

</soap:Fault>

</soap:Body>

</soap:Envelope>

As you can see, there is no information about the current used quota. I have checked for all previously created BatchJobs in this account and all of them are in the CANCELED or DONE status. Canceling jobs does not seem to do the trick. My other accounts work fine, this one is the only problematic one. I can't see any reason why there would be any disk quota used. 

If you have any other insights that I can try, I would really appreciate.

Regards,

Sam

[Alan Justino da Silva]

@dannison, is there any possibility of the quota being not "refuelled" by some detail we all missed? Everything is done or canceled already.

Maybe something on a lower level, like cgroups, filesystem inodes, temporary files?

[Josh Radcliff (AdWords API Team)]

Hi Sam,

I've raised this issue with the batch job engineering team and will reply back as soon as I have an update. This appears to be a problem on our side, since your account does not have any pending batch jobs and should therefore be well below the quota.

Cheers,

Josh, AdWords API Team

[Josh Radcliff (AdWords API Team)]

Hi Sam,

The quota for your account has been reset. Please try creating batch jobs again and let me know if you encounter any issues.

Thanks,

Josh, AdWords API Team

[Samuel Barbosa]

Thanks Josh, things seem to be working alright now.

Regards,

Sam

[Samuel Barbosa]

Hi Josh,

I am having the exact same problem that I had previously but now for my account 4723477910. I have double checked and there are no BatchJobs running, they are all "CANCELED" or "DONE", but I am still getting "BatchJobError.DISK_QUOTA_EXCEEDED".

Can you check this for me please?

Regards,

Sam

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[Josh Radcliff (AdWords API Team)]

Hi Sam,

I've raised this with the batch job team. I'll let you know once they have addressed the quota problem on the most recent account mentioned below.

Thanks,

Josh, AdWords API Team

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