CUSTOMER_NOT_ENABLED

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Theodor Sandström

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May 7, 2020, 10:41:47 AM5/7/20

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I'm trying to connect to a clients ad account using the google ads api, but get CUSTOMER_NOT_ENABLED error. The client has assured me that the ad account is not in draft mode, so I'm not sure what else to try to solve this. The GAQL I'm using is: "SELECT customer_client.client_customer, customer_client.currency_code, customer_client.descriptive_name, customer_client.hidden, customer_client.id, customer_client.level, customer_client.manager, customer_client.resource_name, customer_client.test_account, customer_client.time_zone FROM customer_client"

Google Ads API Forum Advisor Prod

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May 7, 2020, 4:41:21 PM5/7/20

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Hi Theodor,

Thanks for reaching out. Please note that you cannot make API calls against a cancelled account. If you are making an API call against a canceled account, the API request will fail with CUSTOMER_NOT_ENABLED error. Could you please send the complete request and response logs for me to further investigate? Please reply privately to the author option.

Let me know if you have any questions.

Thanks,
Nirmita Patel google Ads Team