Consistent ERROR_GETTING_RESPONSE_FROM_BACKEND error when getting Ad Performance Report

[mailman]

Hi,

We are getting ERROR_GETTING_RESPONSE_FROM_BACKEND error consistently for 2 days whenever we try to get an Ad Performance Report for one of our account (using 201306 API). The account contains many Product Listing Ads.

The report download request is as below. It has been always working until 2 days ago. During the last 2 days, we tried the download several times during different time of day and it always gets ERROR_GETTING_RESPONSE_FROM_BACKEND.

{

      'reportName': 'Yesterday AD_PERFORMANCE_REPORT',

      'dateRangeType': 'YESTERDAY',

      'reportType': 'AD_PERFORMANCE_REPORT',

      'downloadFormat': 'GZIPPED_CSV',

      'selector': {

          'fields': ['ExternalCustomerId', 'CampaignId', 'CampaignStatus',

                     'AdGroupId', 'AdGroupStatus', 'Id', 'PromotionLine', 'Status']

      },

      # Enable to get rows with zero impressions.

      'includeZeroImpressions': 'true'

  }

Could someone help figuring out why it stopped working? I can share the account number if it helps investigation.

Thanks much,

Bin

[Takeshi Hagikura (AdWords API Team)]

Hi Bin,

Can you please share the account number and the exact same request XML (if possible) to narrow down the issue? 

(If you don't want publish it, you can "reply to the author" from the top right)

Also let me confirm, is it still happening currently? 

We had the similar issue few weeks ago, but the issue has resolved. 

Best,

- Takeshi, AdWords API Team

[mailman]

Thank you for looking into this, Takeshi. I've replied to you privately about the account number.

Thanks much,

Bin

[Takeshi Hagikura (AdWords API Team)]

Hi Bin,

Thanks for the details.

We're looking into that. 

I'll update the thread for updates.

Best,

- Takeshi, AdWords API Team

[bg...@walmartlabs.com]

Hi Takeshi,

Just wonder if there's any update on this. We're still seeing the same error every day.

Thanks,

Bin

[Takeshi Hagikura (AdWords API Team)]

Hi Bin,

Sorry for the inconvenience.

We're still working on it.

Best,

- Takeshi, 

[Takeshi Hagikura (AdWords API Team)]

Hi Bin,

To see if it works, can you please try the different format? (such as CSV, XML)

Best,

- Takeshi, AdWords API Team

[bg...@walmartlabs.com]

Hi Takeshi,

I tried CSV format and it produced the same error.

Thanks,

Bin

[Takeshi Hagikura (AdWords API Team)]

Hi Bin,

Thanks for the update. 

We're still investigating it.

I'll update the thread.

Best,

- Takeshi, AdWords API Team

[bg...@walmartlabs.com]

Hi Takeshi,

Is there any update on this? We are still hitting this issue every day.

Thanks,

Bin

[Takeshi Hagikura (AdWords API Team)]

Hi Bin,

Apologies for taking it long. We're still working for it. 

Can you please let me know your clientCustomerId? (You can sent it privately via the "Reply to the author" from the top right corner)

Also do you see the error with the Ad Performance Report?

Best,

- Takeshi, AdWords API Team