Ads with Ad Customizer are not serving

[Sandro Lazarić]

Hi,

we created ads with customizers on 2 type campaigns "search and display network" and "display network" in the same way.
Ad with customizer that is created for "search and display network" are getting impressions correctly.
Ad with customizer that is created for "display network" and configured to be remarketing campaign are not geting impressions for ads with customizer, but it is getting impressions for ad
that doesn't have customizer.

I repeat that adgroups, feeds and other stuff for both campaign are created on same way but for one campaign is not working, and another is not, can you plz help?



id for "search and display network" campaign is "378624612".

id for "display network" and "remarketing" campaign  where ads with customizer are not working "378639732".

[Thanet Knack Praneenararat (AdWords API Team)]

Hi,

My assumption is that the space and rendering of ads in search and display network might differ, based on each context.

However, without your MCC account ID and information about how you set up ad customizers, it's hard for me to precisely figure out what happened.

To investigate this, could you please send me your MCC account ID and your client account ID where the above campaign IDs belong?

Please click reply privately to author to send that information privately.

Cheers,

Thanet, AdWords API Support

[Sandro Lazarić]

MCC info

Customer ID: 914-984-0771

Client where compaings are:

Client ID: 289-716-6651

I created customizers identicaly like here:

https://github.com/googleads/googleads-php-lib/blob/master/examples/AdWords/v201409/AdvancedOperations/AddAdCustomizer.php

After I created ads with customizer with adwords api, I tried create ads with customizer through adwords administration and even this

created ads not working.

plz help.

[Thanet Knack Praneenararat (AdWords API Team)]

Hi Sandro,

We are aware of this issue now and are resolving it.

I'll let you know again once it's fully resolved.

Best,

Thanet, AdWords API Support

[Sandro Lazarić]

You will answer here?

[Thanet Knack Praneenararat (AdWords API Team)]

Yes. I will update here once it's resolved.

Best,

Thanet, AdWords API Support

[Thanet Knack Praneenararat (AdWords API Team)]

Hi,

I've been informed by the engineering team that this has been fixed.

Please let me know in case you still face this problem.

Best,

Thanet, AdWords API Team

On Tuesday, April 21, 2015 at 10:38:37 PM UTC+9, Sandro Lazarić wrote: