Ads with Ad Customizer are not serving

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Sandro Lazarić

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Apr 21, 2015, 9:38:37 AM4/21/15
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Hi,

we created ads with customizers on 2 type campaigns "search and display network" and "display network" in the same way.
Ad with customizer that is created for "search and display network" are getting impressions correctly.
Ad with customizer that is created for "display network" and configured to be remarketing campaign are not geting impressions for ads with customizer, but it is getting impressions for ad
that doesn't have customizer.

I repeat that adgroups, feeds and other stuff for both campaign are created on same way but for one campaign is not working, and another is not, can you plz help?



id for "search and display network" campaign is "378624612".
id for "display network" and "remarketing" campaign  where ads with customizer are not working "378639732".

Thanet Knack Praneenararat (AdWords API Team)

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Apr 22, 2015, 2:04:46 AM4/22/15
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Hi,

My assumption is that the space and rendering of ads in search and display network might differ, based on each context.
However, without your MCC account ID and information about how you set up ad customizers, it's hard for me to precisely figure out what happened.

To investigate this, could you please send me your MCC account ID and your client account ID where the above campaign IDs belong?
Please click reply privately to author to send that information privately.

Cheers,
Thanet, AdWords API Support

Sandro Lazarić

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Apr 22, 2015, 2:31:27 AM4/22/15
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MCC info
Customer ID: 914-984-0771
Client where compaings are:
Client ID: 289-716-6651
I created customizers identicaly like here:



After I created ads with customizer with adwords api, I tried create ads with customizer through adwords administration and even this
created ads not working.


plz help.

Thanet Knack Praneenararat (AdWords API Team)

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Apr 23, 2015, 3:13:11 AM4/23/15
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Hi Sandro,

We are aware of this issue now and are resolving it.
I'll let you know again once it's fully resolved.

Best,
Thanet, AdWords API Support

Sandro Lazarić

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Apr 23, 2015, 7:26:29 AM4/23/15
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You will answer here?

Thanet Knack Praneenararat (AdWords API Team)

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Apr 24, 2015, 3:26:35 AM4/24/15
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Yes. I will update here once it's resolved.

Best,
Thanet, AdWords API Support

Thanet Knack Praneenararat (AdWords API Team)

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Jun 30, 2015, 8:17:13 AM6/30/15
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Hi,

I've been informed by the engineering team that this has been fixed.
Please let me know in case you still face this problem.

Best,
Thanet, AdWords API Team


On Tuesday, April 21, 2015 at 10:38:37 PM UTC+9, Sandro Lazarić wrote:
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