AuthenticationError.CUSTOMER_NOT_FOUND;

[Rodrigo Berlinck]

I'm having problems when applying for the sandbox, it is generating the error "SoapFaultObject ([message: protected] => @ AuthenticationError.CUSTOMER_NOT_FOUND;trigger: '464-032-1572 '"

I spent all the data correctly ...

Anyone know what happens? 

thks

[Anash P. Oommen]

Hi Rodrigo,

464-032-1572 looks like a production account, not a sandbox account. To use the sandbox, you should 

1. Run GetCampaigns code example. This initializes the sandbox and creates 5 test sandbox accounts.

2. Run GetAccountHierarchy code example. This will return the customer ids of the 5 sandbox accounts you just created.

3. Use one of the accounts retrieved in (2) to make calls to the sandbox.

Are you using a client library? Which programming language are you using?

Cheers,
Anash P. Oommen,
AdWords API Advisor.

[Rodrigo Berlinck]

i using php client library.

I tested the GetCampaingns but it returns the error "An error has occurred: @AuthenticationError.CUSTOMER_NOT_FOUND; trigger: '464-032-1572 'Service[CampaignService.get]" 

this is my auth.ini file

email = "rodrig...@gmail.com"

password = "********"

userAgent = "Rodrigo Developer"

developerToken = "rodrig...@gmail.com++USD"

; Uncomment to make requests against a client account.

 clientId = "464-032-1572"

; Uncomment the following to use an existing AuthToken.

; authToken = "INSERT_AUTH_TOKEN_HERE"

; Uncomment the following to use existing OAuth information.

; [OAUTH]

; oauth_consumer_key = "INSERT_OAUTH_CONSUMER_KEY_HERE"

; oauth_consumer_secret = "INSERT_OAUTH_CONSUMER_SECRET_HERE"

; oauth_token = "INSERT_OAUTH_TOKEN_HERE"

; oauth_token_secret = "INSERT_OAUTH_TOKEN_SECRET_HERE"

I tested with auth token but also gives error 

thanks for your help

[Anash P. Oommen]

Hi Rodrigo,

Forgot to mention, please comment out the clientId key in your auth.ini when running GetCampaigns.php and GetAccountHierarchy.php against the sandbox and they will work for you.

Cheers,
Anash P. Oommen,

AdWords API Advisor.

[Rodrigo Berlinck]

hello,
commented as you said and returned "(Customer ID, Account Name / Login, Link Status) 0, rodrig...@gmail.com, N / A"

if I try to create a campaign it returns "ADD_OPERATION_NOT_PERMITTED"

I tried using a different e-mail that you recommended to other users but I get the API errorINTERNAL ERROR 

thanks

[Rodrigo Berlinck]

it does not really work for me 

[Rodrigo Berlinck]

the documentation says that we need to associate an account Adwords api developer in"igning up is easy. All you need to get started is an active AdWords account. Once youhave registered as a developer, Can you access your AdWords API Center to manageyour token and budget settings. "

click on link: https://adwords.google.com/select/ApiCenter nothing happens, this is a mistake?

[Danial Klimkin]

Hello Rodrigo,

For Sandbox yo do not need to apply for a token, it is required for Production only.

The AdWords API Center is available for MCC accounts only. Please see:

  http://support.google.com/adwords/agency/bin/answer.py?hl=en&answer=7725

-Danial, AdWords API Team.