Basic access request not answered

[Pedro Donini]

Hello,

I am writing in behalf of my company, Rauva. We have requested the Basic access for our developer token 2 weeks ago and so far no update.

Could you help us with it?

MCC - 301-507-3142
Case ID -  4-4818000035145

Kind regards

[Google Ads API Forum Advisor]

Hi,

Thanks for reaching out to Google Ads API Forum.

Please note that with regards to concerns related to the granting and approval process of these tokens are already outside of the scope of the Google Ads API support team as our team specializes in Google Ads API-related concerns and technical implementations only. To ensure you get proper assistance, we are reaching out to the Google Ads API Compliance team on your behalf.

@Compliance Team
Please find the pertinent details below and confirm if you are able to assist.

Summary:

The customer submitted an application for basic access 2  weeks ago. The customer hasn't received any updates yet.

• Case ID : 4-4818000035145
• Google Ads manager account (MCC) ID :  301-507-3142

 

This message is in relation to case "ref:_00D1U1174p._5004Q2mwPlo:ref"

Thanks,
 

Google Ads API Team