USER_LIST_NOT_APPLICABLE

[Monika Filipcikova]

Hi,

I want to insert new customers  into user list, and I got 

 "errorCode": {

                            "userDataError": "USER_LIST_NOT_APPLICABLE"

                        },

                        "message": "Current user list is not applicable for the given customer.",

                        "location": {

                            "fieldPathElements": [

                                {

                                    "fieldName": "customer_match_user_list_metadata"

                                },

                                {

                                    "fieldName": "user_list"

                                }

My application has standard access. This is specific only for few user lists.

When I send the same customers into other user list, my application don't get the error. 

Could you please help with this issue? 

Thanks,

Monika

[Google Ads API Forum Advisor Prod]

Hi Monika,

Thanks for reaching out. Can you please provide us with the complete request and response logs? With more information, we'll be able to better investigate the issue. 

Thanks,
Matt
Google Ads API Team

Matt Google Ads API Team

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[Google Ads API Forum Advisor Prod]

Hi Monika,

Thank you for providing further details.

I would like to inform you first that I am going to delete you recent replies as it contains logs and account information.

Also, so that I can discuss the issue with the rest of the team, please provide the complete request and response logs, especially with request ID, generated on your end where we can see the error. Please provide it via Reply privately to author option.

Regards,

Ernie John Blanca Tacata Google Ads API Team

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[Monika Filipcikova]

Hi,

I cannot reply privately to author because the button is gray.

I am sending attachment. 

Monika

Dne čtvrtek 18. února 2021 v 9:45:06 UTC+1 uživatel adsapiforumadvisor napsal:

[Monika Filipcikova]

Hi, 

I found out, what is the problem, but I don't know how to solve it. 

We Have 4 accounts (A,B,C,D) and the first one A is the root, and 3 others (B,C,D )are managed by A.

We got USER_LIST_NOT_APPLICABLE error because, we want to insert new data into user_list of the account B. 

But I still don't know how to create REST API call, to insert data into user_list of the account B. 

This is URL of request: 

https://googleads.googleapis.com/v6/customers/1234567891:uploadUserData

What id should be filled in? Is that correct URL? 

What keys should be in the header? 

Authorization, developer-token, something else ?

I have tried to add there login-customer-id, which was filled by account B id. But it doesn't work. 

Here is the request body with deleted information (yellow background). 

{

  "customer_match_user_list_metadata": {

    "user_list": " user list name"

  },

  "operations": [

    {"create": {

      "user_identifiers": {

        "hashed_phone_number": "hashed phone number"

      }

    }

    }

  ]

}

Monika

Dne čtvrtek 18. února 2021 v 12:07:38 UTC+1 uživatel Monika Filipcikova napsal:

[Google Ads API Forum Advisor Prod]

Hi Monika,

Thank you for your follow up.

Since you are not able to send the complete logs via the Reply privately to author option, you may send the logs instead directly to our googleadsa...@google.com alias.

Moving forward, if you will be uploading to customer B then you will need to specify customer B's ID in your request

"v6/customers/{Customer B's ID}:uploadUserData"

However, so our team can further look into the issue, please send the logs to our alias so we can discuss privately.

Best regards,

Peter Laurence Napa Oliquino Google Ads API Team

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