UNEXPECTED_INTERNAL_API_ERROR retrieving callout extensions

[de Vries,Marcel (GRQ-BGE)]

Hi API team,

 

We’re having trouble retrieving callout extensions for one of the Google Ads accounts managed with our platform. For the last couple of weeks an hourly retry mechanism has tried to import the data, but without success. Every call we make is answered with an UNEXPECTED_INTERNAL_API_ERROR response, while the same request made for others accounts works perfectly.

 

I’ve attached the soap request and response for examination. Can you please look into this?

 

Thanks in advance.

 

 

Kind regards,

 

 

		Marcel de Vries / Senior Software Engineer
		Helperpark 300 9723 ZA, Groningen, The Netherlands
		E deV...@bGenius.com

 

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[Sreelakshmi Sasidharan (AdWords API Team)]

Hi Marcel,

Your SOAP logs looks fine to me. The UNEXPECTED_INTERNAL_API_ERROR could be due to a transient issue. Could you please confirm if you are seeing this issue on retry? If so, could you give a try with a lesser number of results like 100? If that request is failing, please share the SOAP logs of that operation. We should be able to take a closer look with that. 

Thanks,
Sreelakshmi, AdWords API Team

[Stella]

hi Sreelakshmi,

I am trying to do the same thing as the poster.

Can you share about the right way to get soap log?

I am using below, but could not find extra log.

Thank you, Stella

import logging
logging.basicConfig(level=logging.INFO)
logging.getLogger('suds.transport').setLevel(logging.DEBUG)

trial_result = trial_service.mutate([trial_operation_set])

[Sreelakshmi Sasidharan (AdWords API Team)]

Hello, 

Could you please try the below and see if that works for you? Once you are able to generate the logs, please share the SOAP logs so that I can take a closer look. You can use reply privately to author while sharing the details. 

import logging
..
logging.basicConfig(level=logging.INFO, format=googleads.util.LOGGER_FORMAT) 

logging.getLogger('suds.transport').setLevel(logging.DEBUG)

[Yang Yang]

Hi Sreelakshmi, this is the output I got after running the code. Still I could not see the log. please help take a look.

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Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
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[Sreelakshmi Sasidharan (AdWords API Team)]

Hello, 

Could you please share your code snippet and values of the variables (if any) along with the CID? You can use reply privately to author option if you prefer that.