INVALID_CUSTOMER_ID Error for Google ads api

[Subhranshu Mohanty]

Hi, Even after passing the correct customer ID, I am still getting an Invalid customer ID. I am passing the 10 digits customer id without the hyphen. Lemme know what's the issue. Thanks. {

"_error": {

"description": "(<_InactiveRpcError of RPC that terminated with:\n\tstatus = StatusCode.INVALID_ARGUMENT\n\tdetails = \"Request contains an invalid argument.\"\n\tdebug_error_string = \"{\"created\":\"@1644851339.182074700\",\"description\":\"Error received from peer ipv4:74.125.24.95:443\",

\"file\":\"src/core/lib/surface/call.cc\",\"file_line\":1074,\"grpc_message\":\"Request contains an invalid argument.\",\"grpc_status\":3}\"\n>,

<_InactiveRpcError of RPC that terminated with:\n\tstatus = StatusCode.INVALID_ARGUMENT\n\tdetails = \"Request contains an invalid argument.\"\n\tdebug_error_string = \"{\"created\":\"@1644851339.182074700\",

\"description\":\"Error received from peer ipv4:74.125.24.95:443\",\"file\":\"src/core/lib/surface/call.cc\",\"file_line\":1074,\"grpc_message\":

\"Request contains an invalid argument.\",\"grpc_status\":3}\"\n>, errors {\n error_code {\n request_error: INVALID_CUSTOMER_ID\n }\n

message: \"Invalid customer ID \\'`********`\\'.\"\n}\nrequest_id: \"PnwmSKJZKnjJx1xL6m5tVw\"\n, 'PnwmSKJZKnjJx1xL6m5tVw')",

"exception": "GoogleAdsException",

"traceback": "Traceback (most recent call last):\n File \"/src/lib/delivery/delivery.py\", line 75, in run_delivery_manager\n

custom_exit_sql=body.get(\"custom_exit_sql\"))\n File \"/src/lib/delivery/manager.py\", line 229, in deliver\n

raise ex\n File \"/src/lib/delivery/manager.py\", line 174, in deliver\n trace_id=message[\"trace_id\"])\n

File \"/src/lib/delivery/manager.py\", line 323, in _route_to_google_ads\n audience_id=destination_audience_id)\n

File \"/src/lib/delivery/channel/google.py\", line 40, in __init__\n self.audience_id = self.get_audience()\n File \"/src/lib/delivery/channel/google.py\",

line 78, in get_audience\n result = self._find_audience_by_id(self.audience_id)\n File \"/src/lib/delivery/channel/google.py\", line 103, in _find_audience_by_id\n

result = self.google_user_list_service_client.get_user_list(resource_name=resource_name)\n File \"/.ve/lib/python3.7/site-packages/google/ads/googleads/v9/services/services/user_list_service/client.py\",

line 446, in get_user_list\n request, retry=retry, timeout=timeout, metadata=metadata,\n File \"/.ve/lib/python3.7/site-packages/google/api_core/gapic_v1/method.py\",

line 154, in __call__\n return wrapped_func(*args, **kwargs)\n File \"/.ve/lib/python3.7/site-packages/google/api_core/grpc_helpers.py\", line 66, in error_remapped_callable\n

return callable_(*args, **kwargs)\n File \"/.ve/lib/python3.7/site-packages/grpc/_interceptor.py\", line 221, in __call__\n compression=compression)\n File \"/.ve/lib/python3.7/site-packages/grpc/_interceptor.py\", line 257, in _with_call\n

return call.result(), call\n File \"/.ve/lib/python3.7/site-packages/grpc/_interceptor.py\", line 126, in result\n raise self._exception\n File \"/.ve/lib/python3.7/site-packages/grpc/_interceptor.py\", line 247, in continuation\n

compression=new_compression)\n File \"/.ve/lib/python3.7/site-packages/grpc/_interceptor.py\", line 271, in with_call\n compression=compression)\n File \"/.ve/lib/python3.7/site-packages/grpc/_interceptor.py\", line 257, in _with_call\n

return call.result(), call\n File \"/.ve/lib/python3.7/site-packages/grpc/_interceptor.py\", line 126, in result\n raise self._exception\n File \"/.ve/lib/python3.7/site-packages/grpc/_interceptor.py\", line 247, in continuation\n compression=new_compression)\n

File \"/.ve/lib/python3.7/site-packages/grpc/_interceptor.py\", line 271, in with_call\n compression=compression)\n File \"/.ve/lib/python3.7/site-packages/grpc/_interceptor.py\", line 256, in _with_call\n request)\n

File \"/.ve/lib/python3.7/site-packages/google/ads/googleads/interceptors/exception_interceptor.py\", line 99, in intercept_unary_unary\n self._handle_grpc_failure(response)\n File \"/.ve/lib/python3.7/site-packages/google/ads/googleads/interceptors/exception_interceptor.py\",

line 71, in _handle_grpc_failure\n raise self._get_error_from_response(response)\ngoogle.ads.googleads.errors.GoogleAdsException: (<_InactiveRpcError of RPC that terminated with:\n\tstatus = StatusCode.INVALID_ARGUMENT\n\tdetails = \"Request contains an invalid argument.\"\n\tdebug_error_string = \"{\"created\":\"@1644851339.182074700\",

\"description\":\"Error received from peer ipv4:74.125.24.95:443\",\"file\":\"src/core/lib/surface/call.cc\",\"file_line\":1074,\"grpc_message\":\"Request contains an invalid argument.\",\"grpc_status\":3}\"\n>, <_InactiveRpcError of RPC that terminated with:\n\tstatus = StatusCode.INVALID_ARGUMENT\n\tdetails = \"Request contains an invalid argument.\"\n\tdebug_error_string =

\"{\"created\":\"@1644851339.182074700\",\"description\":\"Error received from peer ipv4:74.125.24.95:443\",\"file\":\"src/core/lib/surface/call.cc\",\"file_line\":1074,\"grpc_message\":\"Request contains an invalid argument.\",\"grpc_status\":3}\"\n>, errors {\n error_code {\n request_error: INVALID_CUSTOMER_ID\n }\n

message: \"Invalid customer ID \\'`******`\\'.\"\n}\nrequest_id:

\"PnwmSKJZKnjJx1xL6m5tVw\"\n, 'PnwmSKJZKnjJx1xL6m5tVw')\n"

}

}

[Bryce Barbara]

What's the actual API endpoint you're trying to call? Have you tried passing in the value as a resource name in the format of 'customers/{customerId}'? There isn't a lot of consistency between the various methods in the SDKs.

[Google Ads API Forum Advisor]

Hello Subhranshu,

Thanks for reaching out to the Google Ads API support. The error INVALID_CUSTOMER_ID occurs if customer ID is invalid. When making an API call, you must use a client account ID as the customer Id in your request, while your login-customer-id is your manager account, if you're authenticating as a user that has access to our manager account. This error is also encountered if the API request sends to pause Ads from one account that belonged to a different account.

If the issue still persists, we request that you provide us with the complete request and response logs with  request-id and request header via the Reply privately to author option or directly to our googleadsa...@google.com alias, in order for us to investigate further.
For the client library, logging can be enabled by navigating to the Client libraries > Your client library (ex. Python) > Logging documentation, which you can access from this link.

Hope this helps. Let us know if you have any further questions.

Best regards,

Jakeia Sabrina Google Ads API Team

 
 

ref:_00D1U1174p._5004Q2WvZZh:ref

[Subhranshu Mohanty]

Thanks, It got resloved.

[Google Ads API Forum Advisor]

Hello there,

Thanks for reaching out. Please follow this below guideline to resolve the issue regarding this error.
The error INVALID_CUSTOMER_ID occurs if the customer ID is invalid. When making an API call, you must use a client account ID as the customer Id in your request, while your login-customer-id is your manager account, if you're authenticating as a user that has access to our manager account. This error is also encountered if the API request sends to pause Ads from one account that belonged to a different account.

If the issue still persists, we request that you provide us with the complete request and response logs with  request-id and request header via the Reply privately to author option or directly to our googleadsa...@google.com alias, in order for us to investigate further.

For the client library, logging can be enabled by navigating to the Client libraries > Your client library (ex. Python) > Logging documentation, which you can access from this link.

Hope this helps. Let us know if you have any further questions.

Best regards,