OfflineCallConversionError.INVALID_CALL

[outleads]

Hello,

We're trying to upload OfflineCallConversion for click-to-call clicks on campaign call extensions, but keep on getting the INVALID_CALL error across hundreds of requests.

The click-to-calls are coming from an MCC and we're trying to run the mutate call on all of the customer IDs within that MCC, so we're confident that we're getting to the right account.

However, for technical reasons, our system may have a lag of a few minutes prior to logging a call, which may skew the callStartTime variable a bit. We couldn't find any documentation around the accuracy required for this variable and were were wondering how much tolerance is there for variation around it and whether this variation could be the issue? If not, what could be the reason behind all of our requests generating the INVALID_CALL errors?

[Google Ads API Forum Advisor]

Hello,

Thanks for reaching out. Could you please confirm if you are using the GoogleAds API v10?
If you are already on v10 and still having issues, kindly share the complete request and response logs with request ID and request header generated on your end, so that our team may take a closer look at the issue you’re experiencing.

Please send the requested details via the Reply privately to the author option. If this option is not available, you may send the details directly to our googleadsapi-support@google.com alias by referring to this thread.

Best Regards,

Jakeia Sabrina Google Ads API Team

 

ref:_00D1U1174p._5004Q2a37dL:ref

[outleads]

Hello,

We sent the logs a few days ago, can you please confirm receipt?

On Thursday, April 14, 2022 at 4:38:24 PM UTC-4 adsapi wrote:

Hello,

Thanks for reaching out. Could you please confirm if you are using the GoogleAds API v10?
If you are already on v10 and still having issues, kindly share the complete request and response logs with request ID and request header generated on your end, so that our team may take a closer look at the issue you’re experiencing.

Please send the requested details via the Reply privately to the author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias by referring to this thread.

Best Regards,