Receiving UNEXPECTED_INTERNAL_API_ERROR

[ET]

Hi Adwords API Team,

We are receiving the following errors from Adwords. Please find the
request and response here:

REQUEST:
---------------


<env:Envelope xmlns:env='http://schemas.xmlsoap.org/soap/envelope/'>
<env:Header>
<RequestHeader xmlns='https://adwords.google.com/api/adwords/cm/
v201101' xmlns:ns2='https://adwords.google.com/api/adwords/o/v201101'
xmlns:ns3='https://adwords.google.com/api/adwords/mcm/v201101'
xmlns:ns4='https://adwords.google.com/
api/adwords/ch/v201101' xmlns:ns5='https://adwords.google.com/api/
adwords/info/v201101'>
<authToken>XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX</authToken>
<developerToken>-XXXXXXXXXXXXX</developerToken>
<userAgent>XXXXXXXX</userAgent>
</RequestHeader>
</env:Header>
<env:Body>
<get xmlns='https://adwords.google.com/api/adwords/cm/v201101'
xmlns:ns2='https://adwords.google.com/api/adwords/mcm/v201101'
xmlns:ns3='https://adwords.google.com/api/adwords/o/v201101'
xmlns:ns4='https://adwords.google.com/api/adword
s/ch/v201101' xmlns:ns5='https://adwords.google.com/api/adwords/info/
v201101'>
<serviceSelector>
<fields>Id</fields>
<fields>Status</fields>
<fields>CreativeApprovalStatus</fields>
<fields>DisplayUrl</fields>
<fields>Url</fields>
<fields>Headline</fields>
<fields>Description1</fields>
<fields>Description2</fields>
<predicates>
<field>AdGroupId</field>
<operator>EQUALS</operator>
<values>1957945942</values>
</predicates>
</serviceSelector>
</get>
</env:Body>
</env:Envelope>








RESPONSE:
-----------------

<soap:Envelope xmlns:soap='http://schemas.xmlsoap.org/soap/envelope/'>
<soap:Header>
<ResponseHeader xmlns='https://adwords.google.com/api/adwords/cm/
v201101'>
<requestId>0004ac84b721aa600a4213690e76531e</requestId>
<operations>0</operations>
<responseTime>33</responseTime>
<units>0</units>
</ResponseHeader>
</soap:Header>
<soap:Body>
<soap:Fault xmlns:soap='http://schemas.xmlsoap.org/soap/envelope/'>
<faultcode>soap:Server</faultcode>
<faultstring>[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @
com.google.ads.api.services.common.error.InternalApiError.&lt;init&gt;
(InternalApiErro]</faultstring>
<detail>
<ApiExceptionFault xmlns='https://adwords.google.com/api/adwords/
cm/v201101'>
<message>[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @
com.google.ads.api.services.common.error.InternalApiError.&lt;init&gt;
(InternalApiErro]</message>
<ApplicationException.Type>ApiException</
ApplicationException.Type>
<errors xmlns:xsi='http://www.w3.org/2001/XMLSchema-instance'
xsi:type='InternalApiError'>
<fieldPath/>
<trigger/>
<errorString>InternalApiError.UNEXPECTED_INTERNAL_API_ERROR</
errorString>
<ApiError.Type>InternalApiError</ApiError.Type>
<reason>UNEXPECTED_INTERNAL_API_ERROR</reason>
</errors>
</ApiExceptionFault>
</detail>
</soap:Fault>
</soap:Body>
</soap:Envelope>

[David Torres]

Hi,

This seems to be a transient load issue, please let me know if you are still experiencing it.

Best,

-David Torres - AdWords API Team

[ET]

Thanks David,

More our clients are receiving this error. Is there anything I can
provide?

Thanks

-Elvis

[David Torres]

Hi Elvis,

Could you paste some of the requestIds that are giving you this error? I'll be glad to further investigate.

[ET]

Hi David,

Here is the are 3 request ids for the last couple of days.

<requestId>0004ad75be6e77200a425b8700007b0c</requestId>
<requestId>0004ad5dc58749000a424fe7000027c6</requestId>
<requestId>0004ad5b12add9180a42136900004132</requestId>

Thanks

-Elvis

[David Torres]

Hi Elvis,

Checking those request id, I couldn't find any UNEXPECTED_INTERNAL_API_ERROR, could you double check you are still seeing this type of error.

[ET]

Hi David,


Thanks for the reply. We did retry the request and we did not receive
the ERROR today.

-Elvis