Can't sign in: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

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Piotr Roszatycki

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Aug 23, 2018, 5:31:49 PM8/23/18
to AdWords API and Google Ads API Forum

Hi.


Is it a bug in AdMob or something wrong with my Google Accout?


Stacktrace:


com.google.ads.api.services.common.error.ApiException: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.<init>(InternalApiErro; stackTrace: java.lang.NullPointerException at com.google.ads.boulder.api.services.internal.signup.MutateAction.validateUserCustomer(MutateAction.java:542) at com.google.ads.boulder.api.services.internal.signup.MutateAction.validate(MutateAction.java:352) at com.google.ads.api.command.ActionInvoker$ActionInvocationHandler$1.call(ActionInvoker.java:182) at com.google.ads.api.command.ActionInvoker$ActionInvocationHandler$1.call(ActionInvoker.java:172) at com.google.tracing.LocalTraceSpanCallable.call(LocalTraceSpanCallable.java:67) at com.google.tracing.LocalTraceSpanCallable.callWithException(LocalTraceSpanCallable.java:107) at com.google.ads.api.command.ActionInvoker$ActionInvocationHandler.invoke(ActionInvoker.java:191) at com.sun.proxy.$Proxy288.mutate(Unknown Source) at sun.reflect.GeneratedMethodAccessor1985.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.google.net.grubby.runtime.transport.stubby.ServerHandler$ServerInvocationImpl.invokeActual(ServerHandler.java:153) at com.google.net.grubby.runtime.transport.stubby.InvocationImpl$2.call(InvocationImpl.java:258) at com.google.net.grubby.runtime.transport.stubby.InvocationImpl.invoke(InvocationImpl.java:221) at com.google.ads.common.usermgmt.util.UserMgmtApiExceptionInterceptor.intercept(UserMgmtApiExceptionInterceptor.java:35)


Peter Oliquino (AdWords API Team)

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Aug 23, 2018, 11:33:18 PM8/23/18
to AdWords API and Google Ads API Forum
Hi Piotr,

Could you confirm if you encountered this error when using the AdWords API? If yes, the InternalApiError.UNEXPECTED_INTERNAL_API_ERROR error indicates that there might be a temporary issue in the servers or could be due to a bug. Could you also confirm if you encounter this consistently? If yes, you may send to me the generated SOAP request and response logs so I can further investigate.

You may send your reply via the Reply privately to author option.

Thanks and regards,
Peter
AdWords API Team
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