API Basis Access - Waiting for a month already!

[Jasper van Hardeveld]

Hi Google Ads (API) Team,

Also waiting for response on my applications for more than a month now.. Tried everything but getting no response.

Application submitted on:

Nov. 18, 2023

Nov. 30, 2023

Dec. 5, 2023

MCC ID: 940-815-7288

We are getting delayed on our development process now.. Please give me a response.

Best Regards,

Jasper

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

I see that you have already raised this concern on another thread with "Basic Access Application for Developer Token" and we have already responded there for this issue. To avoid multiple threads on the same issue, please take a look at that thread and continue the discussion on the same for further updates on the issue.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02r3rfy:ref"

Thanks,
 

Google Ads API Team

[Google Ads API Forum Advisor]

Hi,

Please ignore my previous email.

Thank you for reaching out to the Google Ads API support team.

By reviewing your concern, I understand that you have submitted an application for the basic access of Google Ads API developer token and did not receive any update yet.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Please provide the below information to assist you further.

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated)

@Compliance team, please confirm if you are able to assist in the below access request.

Summary: 
The user has applied for the access with the below details.

• Google Ads Manager Account (MCC) ID: 940-815-7288
• Cases ID: requested
• Access level: Basic Access

Do reach out to the Google Ads API support team for any queries related to the API.

 

ref:!00D1U01174p.!5004Q02r3rfy:ref

[Jasper van Hardeveld]

Unfortunately, I accidentally replied to the wrong thread earlier. This message is intended for the correct one. Could you please ensure that it is processed correctly this time? I feel quite helpless in this situation.

Your assistance in resolving this matter promptly would be greatly appreciated.

[Nicolas Charlot]

Hello,

We've submitted the form a few weeks ago to request a Basic Access and did not receive any answer nor Case ID.

Our account is: 240-971-7200

@Compliance team, how should we help you to speed up the process?

Thanks you.

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have submitted a request for the Basic access of Google Ads API developer token and waiting for a response from the team.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team.

@Compliance team, please confirm if you are able to assist in the below access request.

Summary:

The user has applied for the Basic access with the below details.

• Google Ads Manager Account (MCC) ID: 240-971-7200
• Case ID: The client says that they haven't received any case ID.

Do reach out to the Google Ads API support team for any queries related to the API.

 

[Nicolas Charlot]

Hi @Compilance team,

Still not received any case ID. Our project is in standbye for rather one month...

Do we have any chance to upgrade our account this week?

Thanks for your help and HNY.

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

++@Compliance team, please see the updated email from the user: 

Still not received any case ID. Our project is in standbye for rather one month...
Do we have any chance to upgrade our account this week?