RE: customer id not exists in mcc

[Google Ads API Forum Advisor]

Hi,

 

Thank you for reaching out to the Google Ads API support team.

 

Please be informed that I have removed your response from the forums as it contains the PII information.

 

Based on the provided information, I understand that one of your CID '4967658808' does not exist in your MCC account '5071773039' but you are still able to retrieve campaigns for it. I have logged into your MCC account and I could see that the client account that you have shared is present under the 'Inactive account' list and it is cancelled. Also, I could see that the client account '4967658808' is linked to the MCC account. Since your user has direct access, the API request will succeed when you specify 496-765-8808 as the customer_id in your request, regardless of the login-customer-id you use.

 

The Google Ads API doesn't provide a direct way to list the cancelled accounts under a manager account. However, you can use the following workaround to retrieve this list. You can retrieve the list of ENABLED accounts using the customer_client resource. Please refer to the sample GAQL query below for your reference:

SELECT customer_client.id, customer_client.descriptive_name FROM customer_client

I would recommend you refer to the guides List Accessible Accounts and List cancelled accounts to get more information on how to retrieve the cancelled accounts via the Google Ads API.

 

I hope this helps! Feel free to get back to us in case of any further queries.

 

Thanks,
 

Google Ads API Team

Feedback
How was our support today?

               
[2025-11-12 18:00:42Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01vTGDu:ref" (ADR-00339129)