Internal error encountered

[Ian Prentice]

I am getting a vague Internal Error response to a Search.

This seems to be only occurring for 1 account. Below are the requst/response. I removed the Customer IDs

[2022-04-25T10:20:50.528105-04:00] google-ads.WARNING: Request made: Host: "googleads.googleapis.com", Method: "/google.ads.googleads.v10.services.GoogleAdsService/Search", CustomerId: ##########, RequestId: "teVwS8ktFWCd54Ljg-MbGg", IsFault: 1, FaultMessage: "None"[2022-04-25T10:20:50.529994-04:00] google-ads.NOTICE: Request
-------
Method Name: /google.ads.googleads.v10.services.GoogleAdsService/Search
Host: googleads.googleapis.com
Headers: {
    "x-goog-api-client": "gl-php\/7.3.29 gccl\/14.0.0 gapic\/14.0.0 gax\/1.12.0 grpc\/1.45.0 rest\/1.12.0",
    "x-goog-request-params": "customer_id=##########",
    "developer-token": "REDACTED",
    "login-customer-id": "##########"
}
Request:
{"customerId":"##########","query":" SELECT ad_group.name, ad_group.id, campaign.id, campaign.name, asset.type, asset.name, change_event.campaign, change_event.change_date_time, change_event.change_resource_name, change_event.change_resource_type, change_event.changed_fields, change_event.client_type, change_event.new_resource, change_event.old_resource, change_event.user_email, change_event.resource_name, change_event.resource_change_operation, change_event.ad_group, change_event.asset, change_event.user_email FROM change_event WHERE change_event.change_date_time BETWEEN '2022-03-27 10:20:46' AND '2022-04-25 00:00:00' AND change_event.change_resource_type NOT IN ( 'CAMPAIGN_BUDGET','CAMPAIGN_FEED','CUSTOMER_ASSET','FEED','FEED_ITEM' ) LIMIT 10000","pageSize":500}

Response
-------
Headers: {
    "request-id": "teVwS8ktFWCd54Ljg-MbGg",
    "date": "Mon, 25 Apr 2022 14:20:50 GMT",
    "alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000,h3-Q050=\":443\"; ma=2592000,h3-Q046=\":443\"; ma=2592000,h3-Q043=\":443\"; ma=2592000,quic=\":443\"; ma=2592000; v=\"46,43\""
}

Fault
-------
Status code: 13
Details: Internal error encountered.
Failure: {"requestId":"teVwS8ktFWCd54Ljg-MbGg"}
Query Failed!
--

[Google Ads API Forum Advisor]

Hi Ian,

Thank you for raising this concern to the Google Ads API Forum.

With regard to your concern, to investigate this Internal error encountered. it will be helpful if you can provide the complete request and response logs with request ID and request header without redacted CID's so that we can further check. You can provide it via Reply privately to the author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Best regards,

Jinky Google Ads API Team

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