GAQL calls all giving INTERNAL_ERROR

[j.e.frank]

Starting around 4pm Eastern time, we started having all of our GAQL calls fail with an INTERNAL_ERROR.  I don't know of any changes on our end that might be relevant.  Is there a known issue with GAQL?

Here is the logging output from one such call (with some info redacted by me)

2022-09-08 16:56:55.387 [local] [grpc-default-executor-13] INFO  c.g.ads.googleads.lib.request.detail - FAILURE REQUEST DETAIL.
Request
-------
MethodName: google.ads.googleads.v11.services.GoogleAdsService/SearchStream
Endpoint: googleads.googleapis.com:443
Headers: {developer-token=REDACTED, login-customer-id=REDACTED, x-goog-api-client=gl-java/11.0.13 gccl/19.0.0 gapic/19.0.0 gax/2.6.1 grpc/1.41.0}
Body: customer_id: "REDACTED"
query: "SELECT campaign.id, campaign.name, campaign.status, campaign.serving_status, campaign.advertising_channel_type, customer.id, customer.descriptive_name, customer.currency_code, customer.time_zone, campaign.end_date, campaign.start_date FROM campaign WHERE campaign.id IN (REDACTED) ORDER BY campaign.id, customer.id"


Response
--------
Headers: Metadata(content-type=application/grpc,request-id=oScB2XFX8vnV2mMf9fKkCw,date=Thu, 08 Sep 2022 20:56:55 GMT,alt-svc=h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43")
Body: null
Failure message: errors {
  error_code {
    internal_error: INTERNAL_ERROR
  }
  message: "An internal error has occurred."
}
request_id: "oScB2XFX8vnV2mMf9fKkCw"

Status: Status{code=INTERNAL, description=Internal error encountered., cause=null}.

[Gavin]

We also experienced the same error message for our calls to Google Ads starting from the same time. It looks like an outage in Google Ads API. Can someone please help confirm and have an ETA of the fix / mitigation?

 {
  "StatusCode": 13,
  "Details": "Internal error encountered.",
  "RequestId": "cNNFoWWRq0oZh2XavHtxkQ",
  "Failure": {
    "errors": [
      {
        "errorCode": {
          "internalError": "INTERNAL_ERROR"
        },

        "message": "An internal error has occurred."
      }

    ],
    "requestId": "cNNFoWWRq0oZh2XavHtxkQ"
  }
}

Thanks,

Gavin

[duca...@gmail.com]

Same here. Please let us know if you have ETA for the fix. Thanks! 

[Mario García]

We're seeing the same error, but it appears to be for campaign queries only.

Mario Garcia

Adlucent

[Pete Lavetsky (AdWords API Guru)]

Same here

./internal-error-test.sh 

/efs/api/google/requests/new-google-requests-summary.2022-09-06.log 67

/efs/api/google/requests/new-google-requests-summary.2022-09-07.log 449

/efs/api/google/requests/new-google-requests-summary.2022-09-08.log 18840

[Google Ads API Forum Advisor]

Hi All,

Thanks for reaching out to the Google Ads API team. I hope you are doing well today.
 

Upon seeing the provided logs, it appears that you have encountered an internal error. This error occurs when something unexpected happened while processing the request and the API isn't functioning correctly due to a bug. However, this is transient in nature and the API request will work again when retying it after 30 seconds or some time. That said, please retry your request again to see if this error will still occur.
 

If the issue persists after trying the provided suggestion, then you may provide us with the complete API logs (request and response with request-id) generated on your end so our team can further check this.

Regards,

Darwin Google Ads API Team

ref:_00D1U1174p._5004Q2dwxbi:ref

[Google Ads API Forum Advisor]

Hi All,
 

Additionally on my first email, please provide it via Reply privately to the author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.
 

[j.e.frank]

This problem stopped happening for me at about 8:15 pm Eastern time.