RE: Adwords API Calls Suddenly Failing

[Google Ads API Forum Advisor Prod]

Hi Hannah,

Thanks for reaching out. It seems like there is an issue with internet connection and it might be blocking you from connecting to some servers. "ECONNRESET" means the other side of the TCP conversation abruptly closed its end of the connection. This is most probably due to one or more application protocol errors. You have a read error on your TCP connection, which means that your application dropped it's TCP connection. For example, if you lost your wifi signal while running your app you would get this error. Could you switch off/on your wifi/ethernet connection and restart your application and let me know if the issue persists?

Thanks and regards,
Xiaoming, Google Ads API Team

 

ref:_00D1U1174p._5001UXTOD4:ref

[Hannah Bish]

We are still having the issue. We think our servers may have been blacklisted by Adwords since our API calls work from our local machines but not from our production servers.

[Hannah Bish]

Here is an error we are getting from a curl:

curl https://adwords.google.com/api/adwords/cm/v201809
curl: (35) gnutls_handshake() failed: Error in the pull function.

Could you check if our IPs are blacklisted?

[Hannah Bish]

Here is an error on another one of our servers:

curl https://adwords.google.com/api/adwords/cm/v201809
curl: (35) TCP connection reset by peer

[Google Ads API Forum Advisor Prod]

Hi Hannah,

In order for us to better help you, could you please send us the complete SOAP request and response logs along with the client customer id via the Reply privately to author option?

Thanks and regards,
Xiaoming, Google Ads API Team

 

ref:_00D1U1174p._5001UXTOD4:ref

[Hannah Bish]

Hi, this issue has been resolved.