Verification API always responds with NO_EFFECTIVE_BILLING

[Kyle Porter]

Method: customers.getIdentityVerification  |  Google Ads API  |  Google for Developers

Per the above documentation. I try to get the verification details for customers and always get the same reponse.   NO_EFFECTIVE_BILLING.   This occurs despite the customer being active with active and recently used billing information.  I get the same result for all customers. 

curl -L 'https://googleads.googleapis.com/v16/customers/6041043676/getIdentityVerification' \
-H 'developer-token: ############' \
-H 'login-customer-id: 5596565949' \
-H 'Authorization: Bearer #################'


Response:
{
    "error": {
        "code": 400,
        "message": "Request contains an invalid argument.",
        "status": "INVALID_ARGUMENT",
        "details": [
            {
                "@type": "type.googleapis.com/google.ads.googleads.v16.errors.GoogleAdsFailure",
                "errors": [
                    {
                        "errorCode": {
                            "identityVerificationError": "NO_EFFECTIVE_BILLING"
                        },
                        "message": "Customer does not have an active billing linked."
                    }
                ],
                "requestId": "0CHKCcticgRp2ioI1-VigA"
            }
        ]
    }
}

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

By reviewing your concern, I understand that you are encountering "NO_EFFECTIVE_BILLING" error while requesting identity verification information from the Google Ads API. Kindly note that this error indicates that no effective billing is linked to this customer. I would recommend you to check Release Notes regarding manage advertiser verification for more information.

Also, note that the GetIdentityVerification() method can be used for retrieving verification information which returns several objects of IdentityVerification. I could see you have provided partial logs which is not sufficient to proceed further. In order to investigate your issue further, kindly provide us with the complete API logs (request and response logs with request-id and request header) generated at your end to better assist you further. 

If you are using a client library and haven't enabled the logging yet, I would request you to enable logging for the specific client library that you are using. You can refer to the guides Java, .Net, PHP, Python, Ruby or Perl to enable logging at your end. For REST interface requests, you can enable logging via the curl command by using the -i flag.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tOobd:ref" (ADR-00229665)

Thanks,
 

Google Ads API Team