Basic Level API access request

[Thierry Scali]

Hi,

Following the process for requesting the basic access here https://support.google.com/adspolicy/contact/contact_ads_api , I have sent a request on the 3rd of July, with no response until now. 

Are there are any tools for following the status of my request ?

My MCC: 938-621-6798 

Regards,

Thierry

[Google Ads API Forum Advisor]

Hello Thierry,

Thanks for reaching out to the Google Ads API Team.

Kindly note that, we are unable to provide the updates or status of your application as our team specializes in Google Ads API related concerns and technical implementations only. To ensure you get proper assistance, we are reaching out to the Google Ads API Compliance team on your behalf and requesting input. 

Can you please provide them with the cases2 ID generated when you submitted your application to the Compliance team which has a format of #-############# so they can assist you further?

@Compliance Team, please find the pertinent details below and confirm if you are able to assist.

Summary:

The user, Thierry, has informed us that they have submitted their application on July 3rd and have yet to receive a response. Please assist them.

Google Ads manager account (MCC) ID: 938-621-6798 
Case ID: (Requesting information) 

This message is in relation to case "ref:_00D1U1174p._5004Q2n8zUt:ref"

Thanks,
 

Google Ads API Team

[Thierry Scali]

Hi Team,

Thank you for your prompt response.

Can you please indicate where to find the ticket case2 ID was generated ? I haven't noticed it and didn't received an email about it.

Thank you,

Thierry

[Google Ads API Forum Advisor]

Hi Thierry,

A Cases2 ID is usually found in the email subject or body and has a format of #-#############. It's possible as well that the Cases2 ID was generated when you submitted your application. Please note that we've already reached out to the compliance team to ask for their inputs regarding your developer token application. Kindly wait for their response in this thread.

@Compliance team - The user stated that they didn't receive any email that contains a Cases2 ID.

[Thierry Scali]

Thank you for your help and support.

I have received a response from the compliance team.

Best regards,

Amine