Issue CUSTOMER_NOT_ON_ALLOWLIST_FOR_ASSET_TYPE for CALL Asset type

[kinganil...@gmail.com]

Hi,

I am getting CUSTOMER_NOT_ON_ALLOWLIST_FOR_ASSET_TYPE while performing operation on CALL Asset type. Following is the request and response

MethodName: google.ads.googleads.v9.services.AssetService/MutateAssets
Endpoint: googleads.googleapis.com:443
Headers: {developer-token=REDACTED, login-customer-id=9886899343, x-goog-api-client=gl-java/1.8.0_111 gccl/0.0.0 gapic/ gax/2.6.1 grpc/}
Body: customer_id: "9334367007"
operations {
  create {
    call_asset {
      country_code: "US"
      phone_number: "8669928559"
    }
  }
}


Response
--------
Headers: Metadata(content-type=application/grpc,request-id=G8PjwBTMehMuPbqVrW-yKA,date=Tue, 30 Nov 2021 09:33:46 GMT,alt-svc=h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43")
Body: null
Failure message: errors {
  error_code {
    asset_error: CUSTOMER_NOT_ON_ALLOWLIST_FOR_ASSET_TYPE
  }
  message: "The customer is not in the allow-list for this asset type."
  trigger {
    string_value: "CALL"
  }
  location {
    field_path_elements {
      field_name: "operations"
      index: 0
    }
  }
}

Thanks

Anil Kumar Halmadgi

[Google Ads API Forum Advisor]

Hello Kinganil,

Thanks for reaching out and providing all details. I am Jakeia from Google Ads API Support team.

It seems you are trying to create call_asset under AssetService API. It appears because certain assets are still being added to accounts, as mentioned in this blog post. It mentions that the following assets will be available by the end of the year:

• Price assets

• Hotel Callout assets

• Mobile App assets

• Call assets

• Call to action assets

If you are still unable to use this asset by the end of the year, please let us know.

Regards,

Reminder: Share your feedback about the Google Ads (AdWords) API! Take the 2021 Google Ads API and AdWords API Annual Survey

Jakeia Sabrina Google Ads API Team

 

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[kinganil...@gmail.com]

Hi Jakeia,

We are unable to create call asset using AssetService API. Please help us to fix this. We getting same response now as well. Kindly add Call asset as we are approaching our project deadline.

Thank you

Anil Kumar Halmadgi 

[Google Ads API Forum Advisor]

Hello,

Thanks for getting back to us. Well some accounts are still being transferred, as mentioned on this blog post that the following assets will be available by the end of the year:

• Price assets

• Hotel Callout assets

• Mobile App assets

• Call assets

• Call to action assets

Please keep an eye on our blog for updates and announcements.

Regards,

Reminder: Share your feedback about the Google Ads (AdWords) API! Take the 2021 Google Ads API and AdWords API Annual Survey

[Hallel Hanoch]

Any update here? Still getting this error on January 9th. 

Thanks

[Google Ads API Forum Advisor]

Hi,

Thank you for bumping this thread.

The migration of accounts may not yet be complete if your are still encountering the CUSTOMER_NOT_ON_ALLOWLIST_FOR_ASSET_TYPE. That said, so I can raise this to the rest of our API support team, could you share as well the complete request and response logs, with the request-id generated on your end?

You may then send the requested information via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.

In addition, you may also refer to this section of the migrating feed-based extensions guide, to check / detect if your account is already migrated.

Best regards,

Peter Laurence Napa Oliquino Google Ads API Team

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