ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

[Oksana Sulyma]

Hello Ads API community!

For one of our clients we started to get this ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND on a random basis.

2019-01-21- Error while getting of GEO_PERFORMANCE_REPORT


2019-01-23 - Error while getting of GEO_PERFORMANCE_REPORT

2019-01-24 - Error while getting PLACEMENT_PERFORMANCE_REPORT - for another account

I saw similar topics in this group, but it seems to me that each case is individual.

I'll be happy to provide Reports request xmls and client details in private message.

Thanks!

Oksana

[googleadsapi...@google.com]

Hello Oksana,

Could you please share the report definitions/requests you are trying to take a further look? You could use reply privately to the author option while sharing the information requested.

Regards,
Sai Teja, AdWords API Team

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[Oksana Sulyma]

Let me share here result of private correspondence just in case it could be helpful to others:

"Hello Oksana,

Your request seems good. Looks like the errors related to report downloader may be due to the on-going issue we are facing. Our team is actively working on it. I will update you once I have more information. 

Regards,
Sai Teja, AdWords API Team"

Thank you Sai Teja, and I'm looking forward for any updates on this issue!

[googleadsapi...@google.com]

Hello Oksana,

Could you please confirm if the issue with the report downloaded still exists? 

Regards,
Sai Teja, AdWords API Team