No response from Basic API token request

[David Elliott]

Hi, 

Like a lot of people in this forum I've got no response from my Google Ads API request.

Can you please refer to the compliance team? as this seems to be the only way to advance this currently. 

MCC id: 723-610-2329

Access type: Basic

Thanks

David

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have applied for API access and you haven't received any updates on your application status.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated).
• The type of access which you have requested for?

@Compliance team, please confirm if you are able to assist in the below access request.

Summary: The user has applied for API access with the below details.

• Google Ads Manager Account (MCC) ID: 723-610-2329
• Cases ID: requested
• Access type: Basic

Do reach out to the Google Ads API support team, for any queries related to the API.



 

This message is in relation to case "ref:!00D1U01174p.!5004Q02pVNxV:ref"

Thanks,
 

Google Ads API Team

[HAWKSCALE LTDA]

hi david,

Did you get an answer?
We have been trying for over 1 month... 

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

I see that you have already raised this concern on another thread with the subject “No response from Basic API token request” and we have already responded there for this issue. To avoid multiple threads on the same issue, please take a look at that thread and continue the discussion on the same for further updates on the issue.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02pWsyL:ref"

Thanks,
 

Google Ads API Team

[David Elliott]

No unfortunately still no response or case number. A lot of people seem to be having the same issue. How long I wonder is the average wait time?

Thanks

David

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have submitted an application for the basic access and have not received any update. Since the access requests are handled by the Google Ads API Compliance team, I would recommend you reaching out to the Google Ads API Compliance team as they are better equipped to address your concerns. Please note that we can support only Google Ads API related concerns and technical issues. 

[David Elliott]

I have filled out this contact form multiple times and no contact currently. This is extremely disappointing. Is there any anywhere else I can escalate this as a complaint? I have no confidence either my request is in the system correctly or anyone is seeing my requests for an update.