The start date or end date for a campaign is not correct in Google Adwords API

[Diego Calzado]

We have an inconsistency between the campaign creation and end dates that we see on ads.google.com and what we get from the API. Depending on the account in which the campaign is created, the start date obtained through the API has one more day or the end date obtained through the API has one day less.

Example:
Campaign data shown in ads.google.com => End day: 20200122
Campaign data obtained through Adwords API (Campaign Service) => End day: 20200121

If someone understands what may be happening, it would be of great help to us.

Thanks in advance.
D.

[Jaroslav Mazurak]

What is your system time zone when you use UI?

пʼятниця, 22 січня 2021 р. о 12:54:59 UTC+2 diego....@theviralab.com пише:

[Diego Calzado]

Hi Jaroslav, thanks for your response.

My timezone using UI is GMT+1

[Jaroslav Mazurak]

Hi Diego,

I'm not sure but maybe it can be something account timezone related, I have no other ideas currently, sorry.

пт, 22 січ. 2021 о 14:54 Diego Calzado <diego....@theviralab.com> пише:

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[Google Ads API Forum Advisor Prod]

Hi Diego,

Thank you for posting your concern.

To investigate, could you provide the customer ID and complete SOAP request and response logs with request ID and the screenshot of the campaign in the UI for each issue that you encountered with end date and start date of the campaign? You can provide it via Reply privately to author option.

Regards,

Ernie John Blanca Tacata Google Ads API Team

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[Diego Calzado]

Hi Ernie.

Thank you very much for your response and interest.

It seems that I do not have permission in this forum to answer you privately. I get a message 'You do not have permission to reply to author in this group.'.

[Google Ads API Forum Advisor Prod]

Hi Diego,

If you can't use the said option, then you may send the requested details on this email address googleadsa...@google.com instead for privacy purposes.

[Diego Calzado]

Ok Ernie.

I will do it.

Thanks a lot.

[Google Ads API Forum Advisor Prod]

Hi Diego,

Thank you for providing the requested details privately.

I will discuss the issue that you encountered with the rest of the team. Rest assured that someone from my team will reach out to your with updates.

[Google Ads API Forum Advisor Prod]

Hi Diego,

I looked at this account and the API and UI are returning results consistent with each other. I however still suspect the timezone mismatch to be the root cause of this issue. You might want to reach out to the product support (Click the (?) symbol on the top right bar of the Google Ads account UI and click the "Contact us" link). They should be able to explain why you saw a different end time as compared to what we see at our end and through the API response.

Cheers
Anash

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[Diego Calzado]

Hi Anash.

Thanks a lot for your response.

I will then contact Google Ads UI product support.

Cheers!.