Can't find any customers for user.

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the...@funnel.io

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Nov 4, 2020, 7:30:56 AM11/4/20

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Hi,
One of our customers are having trouble accessing their ad account through our API solution. On our end it looks like they don't have access to the ad account in question, and when running CustomerService.ListAccessibleCustomers with their token we get no results, but the customer insists that they can access the account when logging in to google ads. Any idea what could cause this? I can provide client ID and the customer email in a private message if needed.

Google Ads API Forum Advisor Prod

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Nov 5, 2020, 2:05:27 AM11/5/20

to the...@funnel.io, adwor...@googlegroups.com

Hi,

Thanks for posting your concern.

To investigate, could you provide the following details via Reply privately to author option?

User account (email address) that made the API transaction
Complete request and response logs generated on their end
Customer ID that they are saying they have access to

Regards,

Ernie John Blanca Tacata
Google Ads API Team