Callout assets visibility in Ads when created at Campaign level vs AdGroup level

[Amine Achergui]

Hi team,

I've encountered a puzzling situation with callout extensions not consistently appearing in ad previews, and possibly affecting live ads as well. I created a callout extension at the Campaign-Level, and interestingly, even though it's still under review, it's visible in ad previews for ads within its campaign's ad groups.

However, when I introduce callout extensions at the Ad Group level. Despite being correctly associated and sharing the same review status as the campaign-level callout, these ad group-level callouts are absent in the ad previews for ads within the same ad group.

This discrepancy is concerning, especially since it could potentially impact the performance of my ad extensions and overall ad results. I'm curious to know why the campaign-level callout assets are visible, but the ad group ones are not. my ad is of type ResponsiveSearchAd and I am using the Java sdk v15.
Thank you,

Amine

[Amine Achergui]

Hi,

The problem also exists for other types of Assets like structured snippets .

Regards,

Amine

[Google Ads API Forum Advisor]

Hi,

Thank you for contacting the Google Ads API support team.

By reviewing your concern, I understand that you are able to see the callout extension at the Campaign-Level but not at the ad group-level. The linking to AdGroup is similar which is why we provide only one example. Since you are using Java specific questions, I would suggest that you raise questions in Google Ads API Java repo on GitHub. You may refer to the Java client library for more information. 
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02rzKDi:ref"

Thanks,
 

Google Ads API Team

[Amine Achergui]

Hi,

Thank you for your reply.

Currently, the code I have used is based on that and I have checked that the Assets are correctly linked to the AdGroups and the Campaign.

I think there has been a misunderstanding regarding the issue I'm facing. It's not about the linking of the assets per se, but rather their visibility within the Google Ads interface based on their level of association (campaign vs. ad group).

• When the asset is linked to the campaign, in the Edit page of an Ad of that campaign, the Asset is visible in the section More asset types.
• When the asset is linked to the AdGroup, the Asset is not visible in the in the section More asset types in the Edit page of an Ad within that AdGroup.

I replicated this scenario using the Google Ads UI by creating two assets: one linked to an ad group and the other to a campaign. In line with my API experience, only the campaign-level asset was visible in the "More asset types" section on the ad edit page; the ad group-level asset was missing.

Thanks,

Amine

On Wednesday, February 21, 2024 at 6:00:56 PM UTC+1 Amine Achergui wrote: