GRPC Error StatusRuntimeException: INTERNAL

[Ashir Khan]

Hi
I faced io. grpc.StatusRuntimeException: INTERNAL:Internal error encountered.Error very frequently when I download adgroup reporting during LAST_7_DAYS. Any solution to get rid of this error?

[Google Ads API Forum Advisor]

Hi Ashir,

Thank you for reaching out.

To investigate the issue further, could you please provide the complete request and response logs, with the request-id?

If you haven't yet, logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link. You can provide it via Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Thanks,

Nirmita Google Ads API Team

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[Google Ads API Forum Advisor]

Hi Ashir,

Thank you for sending the requested information. I'm also a member of the Google Ads API team and allow me to assist you here.

I would like to inform you first that I am going to delete your initial post as it contains sensitive information. Moving forward to your issue, I can see that you are using the V9 API version. With this, before I raise this issue to our team, I recommend upgrading to the V10 to check if the issue can be fixed using that updated API version. If the issue still persists, could you please provide the updated request and response logs with request ID and request header that generated on your end using V10? 

If you haven't yet, logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link. You can provide it via Reply privately to the author option. If this option is not available, then send it instead on this email address googleadsapi-support@google.com.

Best regards,

Jinky Google Ads API Team

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